2015
Very good 7.3
Based on 19455 reviews

Verified traveler reviews

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Very good



based on 19455 reviews
  • Cleanliness 7.4
  • Facilities 6.6
  • Location 8.2
  • Room Comfort/Standard 7.1
  • Service 7.1
  • Value for money 7.4
  • Food/Dining 6.6
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Andy from Indonesia
Families with young children
Stayed 3 nights in December 2015
Good place for relax
Atmosphere, casino, children playground
As far as good
Reviewed January 03, 2016

Mangilal from India
Families with young children
Stayed 1 night in December 2015
Average
Mountain
So so
Reviewed January 03, 2016

Boon from Malaysia
Groups
Stayed 2 nights in December 2015
Below Expectations
New tower 3
Room is new but the finishing was not there. Obviously just handed over in a rush. Tv without any Astro channel for any 3 star hotel is not acceptable. Even worst, there is no wifi connection in the room. Completely unacceptable. Even the phone connection is very bad in the room. Obviously the Genting group wants the customers to spend more by not encouraging them to stay in the room. This is a complete ripoff.
Reviewed January 03, 2016

charles from Indonesia
Families with young children
Stayed 2 nights in December 2015
nice spacious room, clean and great location
ice spacious room, clean and great location
Great stay over my expectation Have a very pleasant holiday here
Reviewed January 03, 2016

Kurniawan from Indonesia
Families with young children
Stayed 2 nights in December 2015
Cheap but old small mostly smoking room
Cheap, great location, nice weather
Reviewed January 03, 2016

Karen from Singapore
Families with young children
Stayed 3 nights in December 2015
Good for families with young children
indoor theme park, convenient, food
Reviewed January 02, 2016

Mei from Singapore
Couples
Stayed 2 nights in December 2015
control lift, during peak hour.
stay is soso. peak session waiting lift 40minute, very messy. no enough for passenger.
Reviewed January 02, 2016

Low from Malaysia
Couples
Stayed 2 nights in December 2015
Good location
Good location near shopping and casino
Reviewed January 02, 2016

Adeline from Singapore
Couples
Stayed 2 nights in December 2015
Bad customer service
Location/Price
Stayed at the XYZ Deluxe Room. The new wing of First World Hotel doesn't have much directions on how to get to the lift for the rooms. On the first night, we were welcomed with no lights in the shower area. So we called up the service counter and they promised within 40 minutes the job will be done. So we waited from 12mn to 1230am. But no one came, decided to dial them up again and they actually forgotten about the issue. Right after, the technician came within 5 minutes. (inefficiency as they forgot about our issue) At the same time, we asked for bedroom slippers to be provided as the room's floor was filthy with dust and hair. They didn't want to offer us bedroom slippers as they said only the World Club room and Superior deluxe will be provided. We can't even purchase them. So they offered for their housekeeper to come and vacuum the floor for us at 12mn when we were all drained after a long day. 1. Vacuuming will disturb the other hotel guests. 2. Isn't providing us a pair of bedroom slippers each easier for both parties? Oh well, they didn't want to offer us any. Minus points for being able to keep their customers. We decided to just use the floor mat to clean the room but it was still filthy. So on the second call, while we were asking about the technician, we asked for the bedroom slippers again. Again, they insisted that they can't sell us or provide us with them. I was kind of unhappy already so she said she will check it out first. After awhile the housekeeper came with 2 pairs of slippers. The problem is, is it very difficult to provide us with bedroom slippers? After this stay, I wouldn't know if I will patronise them as a hotel guest anymore or just go for another hotel. But the location was good.
Reviewed January 02, 2016

Gabriel from Indonesia
Couples
Stayed 1 night in December 2015
average hotel, over crowded
Location, location, weather
Reviewed January 02, 2016


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