Recent customer comments

Filter by traveler type
Very good



based on 4069 reviews
  • Cleanliness 7.0
  • Facilities 7.0
  • Location 8.2
  • Room Comfort/Standard 7.2
  • Service 7.3
  • Value for money 7.2
  • Food/Dining 7.0
Sort by

Jonny from Indonesia
Group
Princess Deluxe
Stayed 1 night in March 2016
Good Location hotel
Location, good breakfast and facility
Easy to acces hotel, near to city centre and a lot of food.
Reviewed March 17, 2016

Mohamed from Singapore
Couple
Princess Deluxe
Stayed 1 night in March 2016
In transit
Near Causeway
We stayed at this hotel few times, however this time we felt the breakfast varieties had been reduced, less interesting
Reviewed March 17, 2016

See from Singapore
Couple
Executive Floor Deluxe with Breakfast
Stayed 1 night in February 2016
staycation
Hotel location, services, facilities are good. Buffet breakfast is good too. the executive lounge is clean and the staff is very nice.
Reviewed March 16, 2016

See from Singapore
Family with young children
Executive Floor Deluxe with Breakfast
Stayed 3 nights in February 2016
Staycation
Stayed at hotel for 4d3n with family. Hotel was located near to shopping district and the causeway, which is very convenient. The hotel facilities are great and the staff services are good. Will definitely come back again.
Reviewed March 16, 2016

Ramesh from Singapore
Couple
Imperial Deluxe
Stayed 2 nights in March 2016
Good hotel
Have stayed here a few times. Location is really good. Breakfast was fantastic but a bit slow in topping up the food. Would strongly recommend this hotel.
Reviewed March 15, 2016

Nur from Singapore
Family with young children
Princess Deluxe
Stayed 2 nights in March 2016
Not frequent traveller
Cleanliness is only satisfactory. Alot of parts in the room which is clearly nastily dirty. Visible ones.
Reviewed March 15, 2016

Nadiah from Singapore
Family with young children
Princess Deluxe
Stayed 1 night in March 2016
Yummy breakfast buffet and nearby to JB custom
Food, customer service and room
The room is spacious. Though it is a bit of run down, I had a pleasant stay. The staffs are so friendly and welcoming. They smiled, greeted and make you feel welcome. The breakfast buffet is a must! The food spread...so many choices to choose from. The location of hotel is nearby kotaraya 2 and city square. There are no nearby shops after 11pm. So, the only place to get your snacks or water is the mini mart at hotel lobby. Definitely will come back for a short staycation in future. Oh. Be prepared for refundable deposit of RM200. :)
Reviewed March 15, 2016

Muhammad from Singapore
Group
Junior Suite With Breakfast
Stayed 1 night in March 2016
Worth it money
Everything is excellent but only one thing i have an issue with, your housekeeper or the staff. Everytime if they wanna sent something to our room, they didnt knock the door or press the bell. They just straight away open the door with their "magical" key card. I mean there is no privacy here. For my case, luckily i used the stopper so there can't open it fully. It's a basic manner to knock the door or press the bell beforehand. Okay that's all. Thank you!
Reviewed March 15, 2016

Yusman from Singapore
Family with teens
Princess Deluxe
Stayed 1 night in March 2016
Average
The hotel was old and wifi connection not that good. Food at the hotel was not that nice. Overall average. Location was good walking distance to city sqaure jb.
Reviewed March 15, 2016

Poh from Singapore
Family with teens
Princess Deluxe
Stayed 1 night in March 2016
2D/1N short stay
food food food
there is construction going on outside that makes it rather difficult to reach malls like city sq and jbcc, the staff was very courteous, maybe because of the late check in (blame it on the 4-5 hours jam on the causeway). room is dated but comfortable, the bath tub definitely seen better days..
Reviewed March 14, 2016


1

Select loyalty program

PointsMAX
Language
Loyalty Program A Loyalty Program A
Loyalty Program B

In the menu, click PointsMAX and select your favorite loyalty program.

2

Select a room that earns points

Hotel Room A
Room Info
This booking earns
5,000 points

Choose a room offer that comes with points, which are earned automatically with that booking.

3

Enter membership ID

Country of passport
Program Membership ID
1234

Fill in the membership number for you selected program when completing your reservation. The points will be added to your account after you check out.

Start here and select your preferred program: