Recent customer comments

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Very good



based on 4068 reviews
  • Cleanliness 7.0
  • Facilities 7.0
  • Location 8.2
  • Room Comfort/Standard 7.2
  • Service 7.3
  • Value for money 7.2
  • Food/Dining 7.0
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Omar from Singapore
Families with older children
Princess Deluxe
Stayed 1 night in March 2016
Good breakfast excellent staff
Breakfast very good. They serve fresh bread and pastries. Staff very warm and polite. Hotel have nice big lobby. Rooms very clean . Toilet very clean n nice. Will book the hotel again.
Reviewed March 09, 2016

Mahathir from Malaysia
Business travelers
Princess Deluxe
Stayed 1 night in September 2015
Good hotel but dated fitting
This is a good hotel and very near to the city center. However, the furniture and fitting feels a bit dated. A refurbish might be needed.
Reviewed March 08, 2016

ikhwanudin from Singapore
Couples
Imperial Deluxe
Stayed 1 night in March 2016
staycation
location.
nothing much to say .
Reviewed March 08, 2016

Simon from Australia
Solo travelers
Princess Deluxe
Stayed 1 night in March 2016
Good location and yet peaceful environment
Close to the city centre; good value; walking distance to the CIQ complex
It is a good weekend get away from Singapore with abundance of shops for shopping. The JB City Square is nearby as well. But sorry to see the link way has gone. One must now cross a normally chaotic Jalan Wong Ah Fook to go from the hotel to the JB City Square.
Reviewed March 08, 2016

md. from Malaysia
Business travelers
Princess Deluxe
Stayed 1 night in March 2016
Strategic location for everything
I have work at persada convention centre so the hotel is the most strategic location for that purpose with the connecting bridge. To find food is just around the corner and you have many choices to choose from. At night you have choices to go to d famous night market and bars around the hotel.
Reviewed March 08, 2016

Wan from Singapore
Couples
Princess Deluxe
Stayed 4 nights in March 2016
Review of Pan Pacific
Its location
Its air conditioner is not cooling. Its room wi fi is not working.
Reviewed March 07, 2016

Wan from Singapore
Couples
Executive Floor Deluxe with Breakfast
Stayed 1 night in March 2016
Review of Pan Pacific
Its good location
Its air conditioner is not cool enough. Its room wifi is not working.
Reviewed March 07, 2016

Mei from Malaysia
Business travelers
Imperial Deluxe
Stayed 2 nights in March 2016
Overall is ok but ...
Overall stay is ok .. Breakfast buffet is great but I don't know why I have ticks on the sink ... Luckily I didn't get ticks bites .. Thank god ..
Reviewed March 04, 2016

Tian from Singapore
Groups
Imperial Deluxe
Stayed 1 night in February 2016
The hotel is run down
The fixtures in my room were run down and dusty. The bedsheet and pillow cases were not clean and the overall feel of the room was run down. The hotel however has a good location.
Reviewed March 03, 2016

Hasnan from Malaysia
Business travelers
Princess Deluxe
Stayed 3 nights in February 2016
Good Stay.
Breakfast is Good. Near to Kotaraya Complex
Overall is Good especially the Front Office Staff (Azlee). He's very polite and nice even during difficult situation. I was stucked for 4 hours can't get to the Hotel due to Chingay Festival. The hotel should have informed all the guest about this prior to the arrival of the guest.
Reviewed March 03, 2016


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