Recent customer comments

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Very good



based on 2509 reviews
  • Cleanliness 7.5
  • Facilities 7.5
  • Location 8.3
  • Room Comfort/Standard 7.5
  • Service 7.4
  • Value for money 7.4
  • Food/Dining 7.3
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Mohd from Malaysia
Business traveler
Deluxe
Stayed 1 night in September 2016
Overall Okay
The water supply was disrupted during the night and I wasn't informed. I was unable to use the bath tub since the stopper wasn't there. There's also no praying mat. On the breakfast, just an okay selection of menu.
Reviewed September 08, 2016

Ah from Malaysia
Business traveler
Deluxe
Stayed 2 nights in September 2016
Go to Sabah for recruitment drive
It is convenient to the town. Save a lot of transportation fee
Reviewed September 07, 2016

FADHILAH from Malaysia
Couple
Promenade Superior
Stayed 1 night in September 2016
Buffet Breakfast need more varieties
Hi! Love to stay in this hotel, awesome location and nice sea view while enjoyed my breakfast. But need to provide more varieties of food & beverage for breakfast at 11th Floor - Executive Club. Thanks!
Reviewed September 07, 2016

Jim from Malaysia
Business traveler
Deluxe
Stayed 1 night in October 2015
Nice hotel
Nice view hotel & location located at crowded area.
Reviewed September 07, 2016

Asrul from Malaysia
Couple
Deluxe
Stayed 3 nights in September 2016
Strategic location
Good - Strategic place, good room, value for money AOI - Swimming pool was not properly maintained, no signboard to pool
Reviewed September 06, 2016

Mohd from Malaysia
Business traveler
Promenade Superior
Stayed 1 night in September 2016
Value for money.
Hotel just been upgraded.
Reviewed September 06, 2016

Carol from Malaysia
Solo traveler
Deluxe
Stayed 1 night in September 2016
Satisfied
Nice clean cosy and comfortable room with very nice view of the bay.
Reviewed September 05, 2016

Siew from Malaysia
Business traveler
Deluxe
Stayed 2 nights in December 2015
Clean and Convenient
Clean and Convenient
Reviewed September 05, 2016

CLEMENT from Malaysia
Business traveler
Deluxe
Stayed 1 night in September 2016
Location
Breakfast
Reviewed September 03, 2016

richard from Australia
Business traveler
Superior
Stayed 1 night in August 2016
Pleasant surprise
I was to have a meeting near to the Promenade. It was a bit more expensive than other hotels nearby, but had fewer "terrible" reviews. Instead, efficient check in/out, clean and adequately sized room, wonderful buffet breakfast and lunch. My only gripes are ubiquitous maintenance failings common throughout Malaysia - leaking plumbing, loose toilet seat and incredibly cold a/c - but I've had similar in 5* hotels! An added bonus is the Promenade is a quick trip to the airport and a short walk to Anjung Samudera with its wide selection of yummy well priced food and cold beer!
Reviewed August 31, 2016


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