Very good 7.7
Based on 2962 reviews

Recent customer comments

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Very good



based on 2962 reviews
  • Cleanliness 8.1
  • Facilities 7.2
  • Location 8.1
  • Room Comfort/Standard 7.8
  • Service 7.8
  • Value for money 7.5
  • Food/Dining 7.2
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Shaun from United Kingdom
Solo traveler
Premier Essential
Stayed 1 night in December 2015
The Empire
Cleanliness, comfort, peace
Hotel is in good location for 3 shopping malls with a good choice of dining also. Lifts are extremely slow and annoying with the reception on floor 2. Rooms are a good size and clean but a lot of space is wasted on the entrance area. It is also annoying to have the bathroom light switch at the entrance door and not next to the bathroom. The rain shower in my room was more like a drizzle and the water did not get hot enough. Apart from that the room was clean and comfortable.
Reviewed December 14, 2015

CAROLINE from Malaysia
Group
Premier Essential
Stayed 2 nights in December 2015
great experience
clean, design and facility with mall
Reviewed December 14, 2015

Rosalind from Malaysia
Business traveler
Premier Essential
Stayed 1 night in December 2015
Improved stay
I like the fast check in & out, very close to my study area & nice front desk staff especially Ms Sharifah
This trip was good as the room 1015 was fully equipper w the toiletries & writing pad. The last stay a week ago for 2 days were not good as the toiletries were not completed & there was issue w lights
Reviewed December 13, 2015

Imelda from Indonesia
Couple
Premier Essential
Stayed 1 night in December 2015
Nice, clean and easy access
good location, spacious room and friendly staff
I had a great time during my stay but the toiletries wasn't complete. But when I asked for a toothbrush, they sent it right away. Should make sop for the housekeeping.
Reviewed December 13, 2015

Yong from Singapore
Business traveler
Premier Essential
Stayed 5 nights in December 2015
Clean and value for money
Cleanliness
Reviewed December 13, 2015

Lo from Malaysia
Business traveler
Premier Essential
Stayed 1 night in November 2015
Nice and presentable
Clean, Accessible & Convenient
Extreme good to stay
Reviewed December 12, 2015

Guat from Malaysia
Family with young children
Premier Essential
Stayed 2 nights in December 2015
Second stay with 2 young children this round
Convenient, good location, comfortable
It is located at a very good and convenient location, with shopping malls beside. The not so satisfying parts are the parking, the entrance and the lack of restaurant staff on Sunday morning. The house keeping service was good and effective. We will go back again.
Reviewed December 12, 2015

FEI from Malaysia
Couple
Premier Essential
Stayed 1 night in December 2015
Could be better
Food. Room.Internet speed
Parking linked with shopping mall and there is only certain lift can access to hotel. Lift waiting time is long ! Food is ok but could be better Check in process also took 20 mins to do.
Reviewed December 10, 2015

chin from Malaysia
Couple
Premier Essential
Stayed 2 nights in November 2015
Location
1.Food 2.location 3.services
Location is good
Reviewed December 08, 2015

Shafiqa from Malaysia
Couple
Premier Essential
Stayed 1 night in December 2015
Good at the first impression
The design of room, nearby mall, good facilities
Very good
Reviewed December 07, 2015


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