Recent customer comments

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Very good

based on 5991 reviews
  • Cleanliness 7.7
  • Facilities 6.9
  • Location 8.9
  • Room Comfort/Standard 7.6
  • Service 7.5
  • Value for money 7.5
  • Food/Dining 6.8
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Edwin from Singapore
Capitol Deluxe
Stayed 1 night in May 2015
Really Bad Experience
Hotel Capitol Kuala Lumpur
I usually don't provide feedback but I this hotel is so bad that I have to warn others. I stayed in hostels and budget hotels but never had such a bad experience, given that this is a 3 star hotel. The room smell like a cigarette den, asked for a change but was rejected. Extremely bad sound insulation, able to hear normal conversations of your neighbors very clearly. Room is hot and sunny due to the gaps of the blinds. Bed sheets are stained. Wifi 90% of the time not loading. Hotel is surrounded by constructions and carpark is shared with Low Yat Plaza. Be prepared to spend 20-30 mins just to exit the plaza carpark during weekends. Price comparable to 4 star hotels nearby. Greatly disappointed.
Reviewed May 03, 2015

Leong from Malaysia
Solo traveler
Superior Room
Stayed 2 nights in April 2015
Good location
Good location and the staff very help the only thing for me is lift very noise at night
Reviewed May 02, 2015

Thilina from Sri Lanka
Family with young children
Deluxe Room
Stayed 5 nights in April 2015
Awesome location. Value for money. Good clean room
Location. Value. Food.
Reviewed May 02, 2015

Mohd from Malaysia
Superior Room
Stayed 1 night in April 2015
Strategic location
Shoppers is the best location
Fair for couple travellers and if you are looking for gadget and computers the law yatt is just across the road from hotel's lobby
Reviewed May 02, 2015

Alvin from Singapore
Solo traveler
Deluxe Room
Stayed 2 nights in April 2015
Kuala Lumpur holiday
Reviewed May 02, 2015

anuar from Malaysia
Business traveler
Superior Room
Stayed 1 night in April 2015
capitol hotel
strategic hotel at bukit bintang
Very pleasant and wonderful experiences
Reviewed May 01, 2015

Jeffrey from Brunei Darussalam
Business traveler
10 Room Premium Suite
Stayed 2 nights in April 2015
Room need upgraded example, replace carpet, aircon
1. Staff performance and discipline. 2. Staff feedback and finally security.
It was great but there is always room for improvement. Which I suggest Coffee house in term of creating of more menu such as cake, local food and etc. Air conditioning is very important to have a good maintenance where my last stay I have problem with air-conditioning which cannot be solves but nevertheless I understand that was a technical problem.
Reviewed May 01, 2015

Amir from Egypt
Deluxe Room
Stayed 3 nights in April 2015
Clean hotel &great stuff
stuff, clean, food
Reviewed April 30, 2015

Ismail from Indonesia
Stayed 1 night in April 2015
Great Location Hotel
Location, Big size room, Clean
It was great, but my wife notice some marks in our blanket Wifi pretty fast
Reviewed April 29, 2015

CHU from Malaysia
Business traveler
Superior Room
Stayed 1 night in April 2015
Great Location
Locations, Food, Friendly staffs
Great experience
Reviewed April 28, 2015


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