2015
Excellent 8.1
Based on 4848 reviews

Recent customer comments

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Excellent



based on 4848 reviews
  • Cleanliness 8.0
  • Facilities 8.0
  • Location 8.8
  • Room comfort and quality 8.1
  • Service 8.0
  • Value for money 8.0
  • Food and dining 7.7
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Stefanie from Malaysia
Business travelers
Deluxe
Stayed 2 nights in May 2016
Rooms were moldy
The rooms were old and moldy, the toilets had mold on the sink, the shower head has a build up. As for the room, it smelled old and musky, and even my window in room 615 was covered in white mold, leaving no view out my window. This stay, other than it's helpful staff, was disappointing.
Reviewed May 21, 2016

peter from Australia
Couples
Deluxe
Stayed 2 nights in May 2016
Great location
The staff were very helpful and it very clean.
Reviewed May 21, 2016

Mike from Germany
Business travelers
Deluxe
Stayed 1 night in May 2016
Good hotel with nice service
Good value for money. Got free upgrade to Club Suite so can't complaint.
Reviewed May 20, 2016

JEAN from Singapore
Groups
Club Suite
Stayed 2 nights in March 2016
Pleasant, Near to Pavilion, Maintained Standard
This is my third time staying in Istana. Staff is as friendly and helpful as ever. Priority check in was a Breeze. Room was clean and everything needed was provided. Walking distance to Pavilion Shopping Centre. Located near monorail station. Breakfast was good. Overall they maintained their standard and pricing was reasonable.
Reviewed May 20, 2016

ammar from Malaysia
Couples
Deluxe
Stayed 1 night in February 2016
Not so good
This hotel must be 4 star not 5
Reviewed May 17, 2016

Maria from United Kingdom
Couples
Deluxe
Stayed 2 nights in May 2016
Location not bad
Old sheets, old towels, old gowns, old decor and a matching smelly bedroom! Not ideal to stay for a break Find another hotel!
Reviewed May 17, 2016

Glynis from Malaysia
Couples
Deluxe
Stayed 1 night in May 2016
Expensive hotel..nothing special
Good location..overpriced..old interior..clean
Reviewed May 16, 2016

Mohamed from Singapore
Couples
Deluxe
Stayed 1 night in May 2016
Comfortable, Great service
A pleasant experience. Service level was great. Breakfast buffet was good. Got the room with the Petronas twin towers view was an added plus.
Reviewed May 16, 2016

Saravanan from Malaysia
Business travelers
Deluxe
Stayed 1 night in May 2016
Hotel not 5star standard
Need to change carpet in room & washroom need to refurbish . Lobby very nice but rooms really need refurbish .Room only 3star standard.
Reviewed May 16, 2016

WAN from Malaysia
Business travelers
Deluxe
Stayed 1 night in May 2016
Hard Mattress
Apart from the hard mattress and pillows, there is also no more iron and ironing board in the room which makes it a bit inconvenient. And when we requested for the items, although they quickly sent them, but the quality of the iron and the ironing board are quite bad .. the board not smooth and the iron a bit uncontrollable that my shirt's neck are now burnt slightly Otherwise .. the rest is OK and the staffs are excellent, as always
Reviewed May 16, 2016


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