Excellent 8.1
Based on 4848 reviews

Recent customer comments

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based on 4848 reviews
  • Cleanliness 8.0
  • Facilities 8.0
  • Location 8.8
  • Room comfort and quality 8.1
  • Service 8.0
  • Value for money 8.0
  • Food and dining 7.7
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Pun from Singapore
Stayed 1 night in October 2013
comfortable and convenience for food
clean, centrally location, friendly staff
comfortable stay and enjoy the convenient locality
Reviewed October 19, 2013

MOHD from Malaysia
Business traveler
Stayed 1 night in September 2013
Staff are very attentive
Nothing to 'wow' about. The room was as same as other four star hotel.
Reviewed October 18, 2013

ENG from Malaysia
Family with young children
Stayed 1 night in October 2013
Istana in english is castle better staying
Big Steam room, Nice gym room, great swinming pool
Excellence staying might not want to come out shopping.
Reviewed October 18, 2013

sundara from United Kingdom
Family with older children
Stayed 2 nights in October 2013
The Hotel is clean and the location is very good
central to city, clean, good valu for money
Reviewed October 18, 2013

Seoh from Malaysia
Business traveler
Stayed 2 nights in October 2013
The stay was comfortable and with good experience
comfortable, clean & strategicly located
It was superb and it was a very memorable pleasent stay
Reviewed October 16, 2013

Tai from United Kingdom
Solo traveler
Stayed 1 night in October 2013
city centre convenience
location, room size, convenience
very nice despite of the traffic jam is a nightmare. Fortunately the location of the hotel was just next to the railway.
Reviewed October 13, 2013

Rachael from Australia
Family with young children
Stayed 3 nights in September 2013
Great location,
Great food, both the breakfast and evening buffet were fantastic. Location is excellent... You can walk to most places including twin towers and shopping complexes. The king bed was super comfy.
Overall pretty good. The bathrooms need a good clean ( bit mouldy and seals are not great on the showers). There is no wifi in the bedrooms so you gave to come down to the lounge to use the wifi. We were put on a smoking floor ( even though we requested a non smoking) and the smell was awful. Great location though!!!
Reviewed October 13, 2013

Max from Australia
Solo traveler
Club Room
Stayed 2 nights in October 2013
Comfortable but frustrating
Location, room size, cleanliness
A well positioned hotel in the old centre (Golden triangle) of KL close to Lot 10, Sungai Wang and Pavilion shopping areas. A 10-15 minute walk to KLCC via a covered walkway and underground pathways. Unfortunately, service was exceedingly and frustratingly slow with luggage taking over an hour to be delivered to our room. Staff failed to answer the reception desk or the concierge phones making it necessary to physically approach the club reception desk to get luggage and other matters resolved. More prompt attention from staff would help lift this hotel to a more comfortable level. With only two operational lifts, slowness of commuting between floors only added to the level of frustration.
Reviewed October 12, 2013

Zulfikar from Australia
Solo traveler
Stayed 2 nights in October 2013
staff,food and location
average hotel but good location. TV has hardly any programmes worth viewing.N0 wifi in the rooms.
Reviewed October 12, 2013

Mary from Philippines
Stayed 2 nights in September 2013
Clean,comfortable and close to shopping areas.
It was fantastic! Very clean and comfortable rooms! Would be back for our next stay! But no internet or wifi once your in the rooms!
Reviewed October 12, 2013


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