Excellent 8.7
Based on 1372 reviews

Recent customer comments

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Excellent



based on 1372 reviews
  • Cleanliness 8.9
  • Facilities 8.9
  • Location 9.4
  • Room comfort and quality 8.8
  • Service 8.8
  • Value for money 8.2
  • Food and dining 8.2
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M from Malaysia
Business traveler
Deluxe City View
Stayed 3 nights in March 2015
Excellent stay
1. Location; 2. Staff; 3. Room comfort
The stay at the hotel was fantastic. The staff are well-trained and provided exceptional service. No complaints that are worth mentioning. Would recommend the hotel!
Reviewed October 15, 2015

Angela from Australia
Couple
Deluxe City View
Stayed 4 nights in November 2014
Beautifully presented hotel
Room, location and staff
Wonderful, we could not have had a better experience.
Reviewed October 14, 2015

Foo from Malaysia
Business traveler
Deluxe City View
Stayed 1 night in October 2015
Satisfied Stay
The room is well cleaned, no bad odor, no dust and the water system is great.The location is perfect for shop lovers, JW is surrounded with fabulous shops that will fill shop lovers wishes. Staff was
Reviewed October 12, 2015

Trent from Australia
Couple
Junior Suite 1 King City View
Stayed 1 night in September 2015
Sadly only one night in stay this time
Great location. Great building(there are newer if that is your thing). But the number one reason i would recommend this hotel over others in KL is the staff. Every single one of them are fantastic!
Absolutely lovely. The staff really do go out of there way to make you feel special. Nothing is too much trouble. Amazing location for shopping at Pavillion.
Reviewed October 07, 2015

Win from Malaysia
Business traveler
Deluxe City View
Stayed 1 night in September 2015
JW Marriott Hotel Kuala Lumpur
comfortable
good
Reviewed October 05, 2015

vivian from Singapore
Couple
Deluxe City View
Stayed 1 night in June 2015
so so
location, location, location
5 stars but lack the personal touch...not a fault but paying a few dollars more will get you a 5 star with 6 star experience at the grand hyatt and the ritz carlton
Reviewed October 02, 2015

jimmy from Malaysia
Couple
Deluxe City View
Stayed 1 night in September 2015
great hotel
location service food
pleasant overall. no major issues .
Reviewed September 28, 2015

Lim from Malaysia
Business traveler
Deluxe City View
Stayed 1 night in March 2015
Great location, Good Beakfast & Cleanliness
Comfort room, good breakfast & value for money
I enjoy my stay very much & definitely will recommend to others & come back again.
Reviewed September 28, 2015

Lim from Malaysia
Couple
Deluxe City View
Stayed 2 nights in September 2015
Colonial style hotel
Good location, comfort bed and friendly staff
I always love to stay at this hotel, ad the location is very good. Just opposite pavilion and few steps to Lot 10 shopping mall. And I love the English style designed. But, the sound proof is bad.
Reviewed September 28, 2015

Johnny from Taiwan
Business traveler
Deluxe City View
Stayed 1 night in September 2015
Great Location
Location, Location , Location
2 nights stay with deluxe room / 1 king size bed , very comfortable and clean , and will definitely come again
Reviewed September 22, 2015


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