Excellent 8.7
Based on 1372 reviews

Recent customer comments

Filter by traveler type
Excellent



based on 1372 reviews
  • Cleanliness 8.9
  • Facilities 8.9
  • Location 9.4
  • Room Comfort/Standard 8.8
  • Service 8.8
  • Value for money 8.2
  • Food/Dining 8.2
Sort by

Chong from Malaysia
Couples
Deluxe City View
Stayed 1 night in January 2014
Located at the heart of city
luxury, comfortable and great service
Reviewed March 01, 2014

Nuairah from Brunei Darussalam
Couples
Deluxe City View
Stayed 3 nights in February 2014
My 3rd stay at JW Marriott and won't be my last!
location, ambience, breakfast
Fantastic! However, I wish the check-in could be earlier and FASTER. My check-in was delayed twice and late half an hour, as the staff were still preparing the rooms. I hope the hotel addresses this issue of being understaffed. There also seemed to be no communication between the front desk staff and there was a mix-up with my check-in time and room preferences. Please bear in mind that guests are exhausted from flights and long travels and would like to check-in with the least amount of delay and difficulty. The rice porridge that I had looked forward to since my last stay in October 2013, also seemed to have lost it's attraction. It was one of the reasons I chose to stay at J W Marriott (who would have thought? the modest porridge!) Regardless, my stay overall was wonderful, to no surprise. I will definitely stay at J W Marriott again for my next trip, with hopes for improvement in check-in process and porridge!
Reviewed February 27, 2014

Rachel from Singapore
Business travelers
Deluxe City View
Stayed 3 nights in February 2014
Not Bad
Bed Staff Service
hotel stay was not too bad. comfortable bed, located near to my meeting place.
Reviewed February 21, 2014

Adam from Sri Lanka
Business travelers
Deluxe City View
Stayed 2 nights in February 2014
Excellent
Location, cleanliness, staff service
It was a wonderful experience, except WIFI in room very slow, not to the standard of Marriott
Reviewed February 20, 2014

Su from Indonesia
Solo travelers
Deluxe City View
Stayed 1 night in January 2014
Really nice room
Clean, spacious, comfy
A really nice, clean, spacious room. Shopping malls around this hotel, so easy to find everything. Nice and big swimming pool. However, I didn't get a good hospitality when I checked in. The guy was far from polite, not even a hello nor a smile to the customer. For a room that quiet expensive, and as a marriott member, I would expect more politeness. That said, when I was checking out, the lady was very polite and very friendly. Overall, I would recommend to everyone to stay at this hotel.
Reviewed February 12, 2014

siu from Indonesia
Families with older children
Deluxe City View
Stayed 1 night in February 2014
good and memorable with huge room design
clean, great design and location near shopping mall
i am happy with the room design and the hotel is centrally located in the city. The hotel design is cool and easy access to everywhere. I am looking forward to stay in this hotel again.
Reviewed February 11, 2014

Indra from Indonesia
Families with older children
Deluxe City View
Stayed 2 nights in February 2014
Luxury hotel
Shopping area, good breakfast, value for money
Nice place to stay at KL, very close to Pavilion shopping mall
Reviewed February 10, 2014

Hui from Malaysia
Business travelers
Deluxe City View
Stayed 1 night in January 2014
Easy access and central location
Clean, tiny and friendly staff
My stay in JW Marriott is great. As booked last minute.
Reviewed February 04, 2014

Siu from Macau
Families with young children
Deluxe City View
Stayed 3 nights in January 2014
enjoyable
bed.. room... service...
Reviewed February 03, 2014

Febri from Indonesia
Families with young children
Deluxe City View
Stayed 2 nights in January 2014
nice hotel
comfort, nice design, clean
Reviewed January 28, 2014


1

Select loyalty program

PointsMAX
Language
Loyalty Program A Loyalty Program A
Loyalty Program B

In the menu, click PointsMAX and select your favorite loyalty program.

2

Select a room that earns points

Hotel Room A
Room Info
This booking earns
5,000 points

Choose a room offer that comes with points, which are earned automatically with that booking.

3

Enter membership ID

Country of passport
Program Membership ID
1234

Fill in the membership number for you selected program when completing your reservation. The points will be added to your account after you check out.

Start here and select your preferred program: