2015
Very good 7.9
Based on 6197 reviews

Recent customer comments

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Very good



based on 6197 reviews
  • Cleanliness 7.8
  • Facilities 7.5
  • Location 9.0
  • Room Comfort/Standard 7.8
  • Service 7.7
  • Value for money 7.7
  • Food/Dining 7.5
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Paula from Australia
Family with young children
Standard Room
Stayed 4 nights in February 2015
Location, value, friendly
Location,value and friendly staffs
Love this hotel. Right in the heart of CBD. We will come back again.
Reviewed April 13, 2015

Chow from Singapore
Solo traveler
Standard Room
Stayed one night in April 2015
Comfortable and convenient
Location, cleaniness and worth for money.
Good
Reviewed April 12, 2015

DIANA from Malaysia
Business traveler
Premium Guestroom
Stayed one night in April 2015
Checkout Process
location safety clean
The only problem was the checkout process..take too long. There have 4 staff at the moment busy with 1 lady that have allergic. I handover the refund receipt, the Indian man receptionist ask me to wait because he have a guest to check in..after that i handover to one shemale, he just looked. After that the Indian man pass the refund to the shemale but he dont want..waving his head. So im waiting about 20 minutes in front the counter waiting for them. 1 supervisor there busy with that allergic woman and 1 more staff just looked the drama between supervisor and the allergic woman. Not professional..me and my friend standing there like a stupid. One more thing the day before i checkout, me and my friend went out for dinner, after we come back, we enter the lobby one of the security approaching us like we are not guest at the hotel maybe because our dress not like a guess who pay to stay at Melia hotel. Maybe because we dressing simple not like richest people. This is my 1st time staying at Melia..just because the location stategic near with monorail. I stay they on 7 apr checkout 8apr because i have business trip to indonesia. Please brief your staff Dont judges people with their dress!!! Same with your receptionist..maybe they also think that we are not have money and we are not same like the richest people. And for sure i will not come back to stay at melia. Got a lot 4 or 5 starr hotel at bukit bintang..its more better i stay there.
Reviewed April 12, 2015

YUN from Singapore
Couple
Standard Room
Stayed 2 nights in April 2015
Good location
Good location, easy to find, surrounded by food
Overall nice experience,it will be better if the breakfast have more variety.
Reviewed April 10, 2015

LEE from Singapore
Business traveler
Standard Room
Stayed one night in August 2014
A hotel that caters to my needs
location, room, value for money
my stay was solely for business purpose hence the location, room and price paid just benefits me.
Reviewed April 09, 2015

Sari from Indonesia
Family with teens
Standard Room
Stayed 2 nights in April 2015
Very good location, comfort and clean room
Location, food, clean
Reviewed April 09, 2015

Elma from Ireland
Couple
Standard Room
Stayed 2 nights in April 2015
Excellent value
Lovely Room, Good breakfast, very good value
This is our 4th time staying here, that says it all, excellent value, great staff.
Reviewed April 09, 2015

Sidi from United States
Solo traveler
Standard Room
Stayed 3 nights in April 2015
Poor service and quality
location
I had to change my room due to bad smell, tv not working and toilet not flushing. The new room was not any better. Service was very poor with a bad attitude from 3 different staff, it just shows that the staff are not happy with their jobs, and being from the industry it is very obvious. The only person who was very helpful was the night bellman who was always there to assist.
Reviewed April 07, 2015

pitagore from United States
Solo traveler
Standard Room
Stayed 2 nights in April 2015
Good location
Close to the Monorail.
Reviewed April 07, 2015

YULI from Indonesia
Family with young children
Stayed 2 nights in April 2015
Nice as usual
Location, clean, big room
Nice as usual. That's why I'm came back to Melia
Reviewed April 07, 2015


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