Recent customer comments

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Excellent



based on 5609 reviews
  • Cleanliness 8.3
  • Facilities 8.0
  • Location 9.0
  • Room Comfort/Standard 8.3
  • Service 8.1
  • Value for money 7.9
  • Food/Dining 7.6
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LOW from Singapore
Solo traveler
Deluxe Twin
Stayed 3 nights in March 2016
Good Location
Close proximity to many shopping malls. Room seems to age a lot since my last trip.
Reviewed March 19, 2016

ENG from Malaysia
Business traveler
Superior Queen
Stayed 3 nights in March 2015
Perfect stay for both business and holidays.
Great accomodation and serving great breakfast.
Reviewed March 19, 2016

ENG from Malaysia
Business traveler
Superior Queen
Stayed 4 nights in March 2015
I would rate it as 6 Stars hotel.
No complaints at all and just love it!
Reviewed March 19, 2016

khawaja from Pakistan
Couple
Superior Queen
Stayed 2 nights in March 2016
the stay was quite awesome..
locatio,breakfast,money
i was on my honeymoon.. and this hotel made it more wonderful with its quite great facilities..
Reviewed March 18, 2016

Shafie from Singapore
Couple
Superior Queen
Stayed 2 nights in March 2016
Good location and good staff
The breakfast is good. Location is good. Rooms are cleaned.
Very good. Will come back again.
Reviewed March 18, 2016

Patrick from Singapore
Solo traveler
Deluxe King
Stayed 4 nights in March 2016
Holiday trip to KL
It is an excellent hotel with great location. It is near all the main shopping areas like Times Square, Sungei Wang, Lot 10, Pavilion. The room is very big and clean too. They provide newspapers every morning. The staff is excellent too, well trained and friendly.
Reviewed March 17, 2016

Eu from Singapore
Couple
Deluxe King
Stayed 2 nights in March 2016
Below average
Room facilities was old, car park was inconvenient
Reviewed March 17, 2016

yip from Malaysia
Family with young children
Deluxe Twin - 2 Double Beds
Stayed 1 night in March 2016
Pillow got smell
Everthing good
Reviewed March 17, 2016

Betty-Jane from Australia
Family with older children
Deluxe Twin
Stayed 5 nights in March 2016
Great : Location, Breakfast and Staff
Location, Breakfast and Staff
When we arrived we were given a room (1315) that was very warm even though the air-conditioning was at 16 C and the fan on high, the outlet vent was quite narrow. Without hesitation from the Hotel we changed rooms and this one got chilly at 18C and the fan on high, it had a vent double the size of the first one. We had two double beds and a roll-away one, which left little room to enjoy the chair/table, but we managed to have space for 3 suitcases. Sufficient drawers/cupboard space for 2 people but a stretch for 3 adults. No complaints whatsoever about breakfast there was a very large range and the service from all staff was friendly and prompt. The hotel is walking distance to Berjaya Ties Square, Lot 10, Fahrenheit, Pavillion and a little bit further (15 mins) to Changkit Bukit Bintang for the nightlife. Staff were very knowledgeable when asking for advice and directions and even rang a shop for us to find out where they were.
Reviewed March 16, 2016

CYNTHIA from Malaysia
Couple
Superior Queen
Stayed 1 night in February 2016
Very dirty room with stains all over
Location
Very sad experience for our stay at Park Royal. The pillow, bed sheet cover with stains all over, complaint to the reception and they changed another room for us with lesser STAINS! Room is very small at the corner, we were very upset on our stay compared to previously. The hotel is so run down now. It's a 5 stars hotel but we feel like staying at a 2 stars hotel. Very very disappointed!
Reviewed March 16, 2016


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