Excellent 8.2
Based on 2481 reviews

Recent customer comments

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Excellent



based on 2481 reviews
  • Cleanliness 8.2
  • Facilities 8.2
  • Location 8.6
  • Room comfort and quality 8.2
  • Service 8.2
  • Value for money 7.9
  • Food and dining 7.8
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Niorn from Thailand
Couples
Superior Double or Twin Room
Stayed one night in August 2016
Nice view of Petronas Twins Tower, great breakfast
Staff were really helpful. Great breakfast. Nice view from bedroom
Reviewed August 16, 2016

Logeswaran from Malaysia
Groups
Deluxe Double or Twin Room
Stayed one night in July 2016
Old Building
5 star hotel with old furniture, etc
Reviewed August 15, 2016

Lee from Malaysia
Solo travelers
Deluxe Double or Twin Room
Stayed one night in August 2016
Not worth for money
Except the location is good--close to public transportation and tourist attractions are within walking distance. And good room service, nice food and big swimming pool. However, the hotel is not within the expectation of 5 stars hotel. Room conditions--Very disappointing. The room is old, the carpet is dusty and faded. Bed sheet even has a dirt mark. Overall, the room doesn't meet 5 stars standard, could be better. For a 5 stars hotel, the breakfast selection is quite limited, could have more choices. Staffs are nice and helpful, but they still need training and be more professional to meet 5 stars hotel standard. Lastly, the hotel needs refurbishment. Will return if it's refurbish, or else won't recommend for a 5 stars hotel.
Reviewed August 14, 2016

Husein from Netherlands
Families with young children
Superior Double or Twin Room
Stayed one night in August 2016
Not at all worthy of 5 stars for what you get!
After booking on Agoda in the morning and arriving at the hotel after midday, they couldn't find my booking and had to secure a room on my credit card. Therefore check-in and check-out cost around 45 minutes each. The breakfast is very good with a lot of variety. The pool is also great with lovely scenery. The hotel as a whole is not at all worthy of five stars. We have stayed at other 3* hotels in KL and their room was better! We also stayed at the Sheraton down the road, in a club room with a huge amount of extras and facilities, and that was even cheaper then here. We won't be staying here again based on the price and the room that you get for your money.
Reviewed August 11, 2016

Jonathan from United Kingdom
Business travelers
Superior Double or Twin Room - East Wing
Stayed one night in July 2016
Nice Hotel
Just one night, was comfortable. Breakfast was okay, but a little too busy to be much better..
Reviewed August 09, 2016

Xue from China
Families with older children
Stayed 2 nights in August 2016
very good!
very good!
Reviewed August 08, 2016

chin from Malaysia
Business travelers
Superior Double or Twin Room
Stayed 2 nights in August 2016
Value for money, convenient, clean
Value for money, convenient, clean
Reviewed August 08, 2016

Badruddin from Saudi Arabia
Families with young children
Stayed 2 nights in July 2016
Yes
Very good
Reviewed July 11, 2016

AHMAD from Malaysia
Families with older children
Stayed one night in June 2016
General feedback
Room condition - quite old and run down, faded carpet and dust smell all over the room Check-in/checked-out - not that efficient, causing customer to queue and waited for within 10 minutes before being attended. Should consider having more staff/facilities at check-in counter or pre-on line check in. Parking - need to validate the parking card every time going in and out, considering the East Wing and West Wing are quite a distance, making customer to every time have to walk to check in counter is quite displeasure. The above are not within the expectation of a 5 star hotel
Reviewed June 10, 2016

Michael from Singapore
Business travelers
Stayed 3 nights in May 2016
Over-rated & over-priced hotel w/discrimation
It's just a 3.5 stars hotel. Staffs are on all fours for guests with white skin. Waited almost 10mins to get attended at check-in and only served a welcome drink when leaving the counter for the room in another wing, Had a better breakfast choices at other 3 stars hotels and their selections remains the same throughout the whole stay. Staffs at the cafe will not notice you asking for refills if your are Asian and raising your voice in the noisy cafe to get their attention will be snapped back by their staff. The room comes with flicking toilet's light that wasn't replaced, baby roaches in the closet and smells of previous guests on the pillows. No housekeeping after the 1st night and they don't change the towels even after the 2nd night, despite taking their instruction to leave them in the bath tub. Hence, the same lot of towels were used throughout until checking out. If you drive, they charge guests for parking at min. RM10/day. Not a huge sum, as a traveling sales person for over 2 decades and having stayed in numerous hotels all over Malaysia, this a first for me. Would not choose stayed here if our European principal had not insisted on putting up here with their group's membership.
Reviewed June 01, 2016


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