Excellent 8.9
Based on 3405 reviews

Verified traveler reviews

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based on 3405 reviews
  • Cleanliness 9.2
  • Facilities 8.8
  • Location 8.8
  • Room comfort and quality 9.1
  • Service 9.1
  • Value for money 8.5
  • Food and dining 8.7
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ryan from United States
Executive King Room
Stayed 3 nights in September 2016
Expected more
Rooms seemed dated and hallway carpets had stains. It had an old 1990s used to be a smoking hotel smell to it. Bed was like a rock. I expected more. Bathroom was nice. But overall it wasnt even been close to the two different Fairmonts and Conrad I have stayed at on his trip. I can't say I'd be inclined to stay at another Shangri-la based on this experience.
Reviewed September 13, 2016

Tzjiun from Taiwan
Business travelers
Executive Suite
Stayed 3 nights in July 2016
Very nice.
Reviewed September 13, 2016

Monika from
Executive Suite
Stayed 2 nights in September 2016
One word is enough to express my feel with shangrila-Amazing
Everything including staff was too good. Like it very much and surely visit in future as well. Also will suggest to my frnds and family
Reviewed September 13, 2016

Shin from Malaysia
Executive King Room
Stayed 1 night in September 2016
Luxury Hotel 5 Star Services
Location of the hotel is super right at the heart of Kuala Lumpur. Good services, friendly staff. The breakfast variety is amazing!
Reviewed September 13, 2016

LEONG from Malaysia
Premier Selection Suite King
Stayed 1 night in September 2016
No comment
No comment
Reviewed September 12, 2016

Michael from Australia
Horizon Club Executive Twin Room
Stayed 4 nights in September 2016
Top hotel with top staff
The Shangri La Kuala Lumpur is everything a Shangri La should be. Excellent staff who obviously love their jobs and are very good at their respective duties, good location, nice restaurants particularly the Shang Palace where we dined twice. Would we stay there again? For sure.
Reviewed September 10, 2016

Kuimu from China
Business travelers
Deluxe King
Stayed 1 night in September 2016
Very good
Very cool
Reviewed September 06, 2016

Frances from United Kingdom
Deluxe King
Stayed 3 nights in September 2016
Lovely staff we were novices to this type of luxury
How to take advantage of facilities
Reviewed September 05, 2016

Sukhbir from Malaysia
Families with older children
Executive Suite
Stayed 1 night in September 2016
Excellent Hotel
Excellent room - We had the executive suite real good size and very clean. Decor was also excellent. Service from check in to check out was marvellous. Location was perfect to around K L
Reviewed September 04, 2016

Miguel from Philippines
Families with young children
Deluxe King Room
Stayed 4 nights in August 2016
Excellent Facilities and Service
The room was perfect, spotless and clean. All fixtures in the bathroom appeared brand new. Excellent customer service.
Reviewed August 28, 2016


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