Very good 7.5
Based on 5127 reviews

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Very good



based on 5127 reviews
  • Cleanliness 7.5
  • Facilities 6.3
  • Location 8.0
  • Room Comfort/Standard 7.5
  • Service 7.5
  • Value for money 7.3
  • Food/Dining 7.2
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LIM from Singapore
Business travelers
Deluxe Room
Stayed 4 nights in October 2013
Good Location
clean, friendly staff and huge room
good location near to shopping mall and food center.
Reviewed October 28, 2013
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A from Bangladesh
Families with older children
Deluxe Room
Stayed 4 nights in October 2013
good hotel with great breakfast
location, breakfast, room
Reviewed October 27, 2013
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Jamie from United Kingdom
Business travelers
Deluxe Room
Stayed 3 nights in October 2013
City Hotel In Great Position
Position + Value + Position
Position wise, Swiss gardens is excellent. There is a 7/11 across the street and the hotel itself has a nice bar, a coffee shop and good restaurant but you are just a few hundred yards from Jalan Alor with it's hundred or so authentic Malaysian restaurants (I use the term lightly) and snack stands where you can buy all sorts of snacks from curry puffs and fresh fruit drinks through to full meals of fish head curry and frog porridge. Now I need to emphasize a difference in Swiss Gardens because the Hotel is separate to the Residences you will generally find on-line which is run by the hotel but are apartments in a newer tower. Here you enjoy benefits like laundry tokens for your own laundry and the cleaning staff to come and clean and change your bedding etc. You also have an IDD telephone the same as the hotel rooms so you can actually ring the concierge etc. but you enjoy an apartment rather than a single rather old hotel room. However much of the North Tower is privately owned and let from KL Shortstay which you'll find is separate, these are not as well managed or kept as clean or well eqippeed as the KL Residences run by the hotel and you miss out on the "Hotel" benefits too but in return prices are about 20% lower. The views are not all good but if I can work out how to include a photograph it may not be a true representative but it will be actually my view from the 34th floor apartment I am in right now.
Reviewed October 27, 2013
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Syed from India
Families with older children
Premier Deluxe
Stayed 7 nights in October 2013
nice and cozy
Rooms nice breakfast and close to major attractions
Reviewed October 27, 2013
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Melane from Australia
Couples
Deluxe Room
Stayed 4 nights in October 2013
A perfect and comfortable stay in a great city
Bed, linen, tv and internet. Great lobby too!
Our stay was really great, the room was clean and comfortable, and it always lovely to come back to after a busy day sight seeing in KL. The staff were attentive, and the perfect location to local markets and restaurants, or just a short stroll to the KLCC. The hotel gave us complimentary wifi for our entire stay, which was fantastic!
Reviewed October 26, 2013
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TAI from Japan
Solo travelers
Deluxe Room
Stayed 3 nights in October 2013
Quite reasonable place to stay.
Location, Friendly staff, room rate
Walking distance from Jalan-Alor, you can enjoy local food everyday.
Reviewed October 26, 2013
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Ginny from Singapore
Couples
Deluxe Room
Stayed 5 nights in October 2013
Disappointed
Fast room service, comfy bed, nice garden in e lounge
I've been to KL many times and this is one time I am disappointed. The staffs are not friendly, room asked for was smoking and they gave non-smoking. Wanted to change rooms, they were unhappy. Lost the deposit receipt, they were unhappy too.
Reviewed October 25, 2013
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Veeramareddiar from India
Business travelers
Deluxe Room
Stayed 5 nights in October 2013
Good value for money for a business trip
fast check-in / check-out, near-by a lot of shooping area and lot of food choices near-by
The stay in general was pretty good. The buffet breakfast menu can be improved for a hotel of this standard and the price paid for. It was very difficult to get room service / house keeping service. This needs to improve. Other than the above, the stay was good and with nearby food options, it made a good trip
Reviewed October 25, 2013
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Baharudin from Singapore
Families with older children
Deluxe Room
Stayed one night in October 2013
Very strategic located. Fantastic.
Room are spacious. Very near to lots of amneties.
Very nice and comfortable. Lots of shopping malls and sightseeings.
Reviewed October 25, 2013
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Anh from Vietnam
Couples
Deluxe Room
Stayed one night in September 2013
Affordable hotel
Affordable, clean room, nice staff
The hotel is affordable. Normal breakfast and the room is clean.
Reviewed October 24, 2013
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