Excellent 8.7
Based on 5897 reviews

Recent customer comments

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based on 5897 reviews
  • Cleanliness 9.0
  • Facilities 8.5
  • Location 8.7
  • Room Comfort/Standard 8.6
  • Service 8.9
  • Value for money 8.8
  • Food/Dining 8.3
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Mark from Australia
Deluxe Room
Stayed 2 nights in March 2013
Great location
Huge breakfast spread
Had a great stay, the service was good. Was a very busy hotel but lots of staff to look after your every need. Felt like royalty even though we rocked up in thongs and singlets. Had great breakfasts with food for people from every country. Huge pool and spa to cool down after a big day shopping and eating. Was also in a perfect location with shopping and food right on the door step.
Reviewed March 06, 2013

Fauzi from Singapore
Stayed 2 nights in March 2013
Great location, huge rooms, good service
Royale Club Lounge, Location, Rooms
got bumped to an executive suite which is really huge! spent most of my time in the lounge where there is buffet breakfast, afternoon tea and dinner snacks. the location is right at the heart of town, with the bukit bintang area a stone's throw away. only complaint i have was the inefficiency in making up the room. even though we left for breakfast and put up a 'make-up room' sign, when we came back from breakfast, the room was not made up yet. other than that, a great place to stay for shopping in kl!
Reviewed March 06, 2013

Fauzi from Singapore
Executive Suite
Stayed 2 nights in March 2013
Great Hotel with big rooms and wonderful lounge
Royale Club lounge, Room size, breakfast
Stayed for the weekend. Was bumped to a premium executive suite. It is huge and made us feel like royalty. Apparently, Malaysian Royalty regularly book the hotel when on trips, etc. ROom was clean and nice. The lounge was great, being able to eat breakfast, have tea and dinner treats was really good. Location is a stone's throw away form the Bukit Bintang shopping district.
Reviewed March 06, 2013

Abdulrahman from United Arab Emirates
Solo traveler
Deluxe Room
Stayed 2 nights in March 2013
Nice Hotel
the room was comfortable, and had all the necessities. the only downside to the hotel was the equipment at the gym (low quality and quite old, and not maintained). the breakfast was good as well.
Reviewed March 06, 2013

Anne from Philippines
Deluxe Room
Stayed 3 nights in February 2013
Welcoming service, truly helpful and hospitable.
They really try to serve your needs even if there are a lot of guests. Breakfast is great, have a variety to choose from. Ambience is authentic Malay.
Truly a 5-star hotel with a Malaysian style and hospitality. Location is ideal, nearby monorail, Petronas and shopping mall. Just beside it is a buffet restaurant with cultural shows. We were lucky that beside the hotel too, they held the annual Handicraft Festival featuring products from all over Malaysia.
Reviewed March 06, 2013

Nurhaizah from Singapore
Family with young children
Deluxe Room
Stayed 3 nights in February 2013
Lovely Hotel with Great Location & Big Rooms
Spacious Room & Great Hospitality
Everything is great about The Royale Chulan. Great location & ambience.
Reviewed March 05, 2013

David from United Kingdom
Deluxe Room
Stayed 3 nights in February 2013
Indeed a 5 Star hotel
Quality of accommodation was first rate. 20 minute walk to Petronus Towers
This was a fantastic hotel. We were upgraded on arrival without asking to a room on the 7th floor with a balcony overlooking the pool with a view of the Petronus Towers. The staff were attentive and nothing appeared too much trouble. The pool was a welcome relief from the heat of Kuala Lumpur after a days sightseeing.
Reviewed March 04, 2013

ALLAN from Singapore
Business traveler
Deluxe Room
Stayed one night in February 2013
Grand Hotel with huge room
Great traditional design reflecting Malay culture
Experience positive except in-room wifi which could not be logged on via iPhone - a frustration!! Great breakfast!
Reviewed March 04, 2013

Wan from Hong Kong
Deluxe Room
Stayed 2 nights in February 2013
Convenient location
buffet breakfast, location
Nice location, twin towers, Pavilion, Lot10, Ahlor street all within walking distance. Breakfast is very nice. Great value for money!
Reviewed March 04, 2013

PHILIP from United Kingdom
Deluxe Room
Stayed 4 nights in February 2013
Everything within five minutes walk
Good discount price, fabulous rooms and central yet quiet location
Thought this hotel was exceptional from various aspects. Firstly, very convenient for walking to KLCC, the Pavilion, and old China Town. The quality and cleanliness of the hotel is the best in KL , and we've stayed in several. They are very welcoming and try their best to help. Some have balconies, kitchens and lounges. Has a good cigar lounge with large bar area and nice pool. Quite location despite being in the centre of town. One thing is that they are ill prepared for Chinese clients, as nobody spoke Chinese and the breakfast didn't cater for Asian tastes. That said, this 5 star is the best so far and would heartily recommend it at RM300 to RM350.
Reviewed March 04, 2013


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