Excellent 8.2
Based on 3403 reviews

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Excellent



based on 3403 reviews
  • Cleanliness 8.3
  • Facilities 8.4
  • Location 8.9
  • Room Comfort/Standard 8.5
  • Service 8.3
  • Value for money 7.7
  • Food/Dining 7.8
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SOMBAT from Thailand
Family with young children
Beach Front
Stayed 2 nights in May 2016
Nice beach and hotel facilities
Good: nice and clean beach, uniquely designed hotel, swimming pools, staff To improve: check-in is quite slow.
Reviewed May 24, 2016
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Pey from Malaysia
Family with young children
Garden Terrace
Stayed 3 nights in May 2016
Good place to stay for family outing
my kid loves the place and it makes the stay an memorable one
Reviewed May 23, 2016
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CHEUK from Hong Kong
Couple
Garden Terrace
Stayed one night in May 2016
The beach is beautiful
The beach is beautiful, worth living a night
Reviewed May 22, 2016
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Stanley from Malaysia
Family with young children
Lake Room
Stayed 3 nights in May 2016
Vacation with Family
Overall is acceptable. Had some challenges with staff who had poor response, but all good. Example: Guest should be given access to all facilities such as restaurants even if there is an event. Can't expect the guest to eat on the five foot way. Happy hour should be across the hotel, not selected time and selected location. Will I return, I don't think so. It doesn't have the wow factor like Hard Rock Hotel in Penang.
Reviewed May 20, 2016
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Ahmad from Malaysia
Family with young children
Garden Terrace
Stayed 2 nights in May 2016
Relaxing Cenang.
Great resort with beautiful cenang beach. Frontdesk manager Hasril and CBA restaurant manager Ben was fantastic at organizing my wife surprise birthday dinner and room decoration. Will definitely come back. Just to improve on the corridor lights and pavement lighting for guest to walk to their rooms at night. As for bfast buffet was average. Need to improve on local food taste and selections. Surprise they weren't any kuih muih for bfast for 5 stars resort.
Reviewed May 19, 2016
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Niusha from Malaysia
Couple
Garden Terrace
Stayed 3 nights in May 2016
Worst and most awful experience ever
They are cheaters. We filled in a complaint and they were laughing at us. Worst hotel ever.
Reviewed May 17, 2016
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Sandra from France
Group
Garden Terrace
Stayed 2 nights in May 2016
Very good!
Very good location service and food.
Reviewed May 16, 2016
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Frans from Indonesia
Business traveler
Pool Terrace
Stayed 2 nights in May 2016
its old hotel but quite nice with own viw beack=h
its troublesome and breakfst like indiafood not very clean
Reviewed May 15, 2016
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Brad from Australia
Couple
Beach Front
Stayed 10 nights in May 2016
Great holiday experience
Fantastic location, rooms spacious and cleaned every day. Resort is spread out which makes for a nice quiet holiday.
Reviewed May 14, 2016
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ong from Malaysia
Couple
Pool Terrace
Stayed one night in May 2016
Premium stay with Kampung ambience
Sprawling place with a lovely beach front. Double storey wooden bungalow chalets with 2 big swimming pools. Premise is well maintained with lots of fruit trees. Good beach as well as inhouse facilities provided. As the place is sprawling getting about within the hotel grounds is a trifle inconvenient. However the buggy service is very efficient and always available upon request. Very clean beddings and spacious room and bathroom. The bathroom is quite warm though as the cool air from the room air conditioning doesn't seem to reach there. Love the wide spread international and local breakfast range at Spice Market restaurant and the ample time alloted to guests 7.00am - 11am. Thoroughly enjoyed dining and watching the sun sets at the beachfront at CBa bar while the the resident band serenades the diners with their upbeat music and songs. Affable and courteous staff all the way from check in to check out. Great place to chill out and enjoy the idyllic ambience of a 5 star hotel. Would love to extend our stay here. It's not our last though as we'd like to come back again . A memorable trip.
Reviewed May 12, 2016
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