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Excellent



based on 708 reviews
  • Cleanliness 8.4
  • Facilities 8.7
  • Location 7.9
  • Room comfort and quality 8.5
  • Service 8.4
  • Value for money 7.7
  • Food and dining 7.8
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Peter from Brunei Darussalam
Family with teens
Deluxe Double
Stayed one night in December 2015
Good but not so good stay
Restaurant food was excellent. Good facilities. Good location.
I have stayed in Marriott Miri many times. It is one of my favourite places to stay. I look forward to staying at the hotel each time when I visit Miri for a short break with my family. However, this time round I was very unhappy with the reception counter staff. There were four of us in two rooms. I booked for a room with Agoda to include breakfast and paid for it in advance. When I checked out on the day of my departure, the counter staff tried to charge me for the breakfast that my family and I had in the morning. She asked me how I was going to pay for our breakfasts. I was shocked. I told her that my room included breakfast and why should I pay? She did not even apologise but instead tried to justify herself by saying that she thought there were additional persons who had breakfast. I was very upset because it looked like she tried to get me to pay for extra breakfast which never took place. It was very clear there were only four of us in two rooms. I feel this is NOT up to the standard of a 5 star hotel. 5 star hotels do not make this kind of mistakes and I feel there is no justification for such mistakes to take place when everything is computerised. What made it worst, she did not even apologise. I left feeling that my whole holiday was messed up with this incident with this hotel staff. I hope Marriott does some refresher training with their staff in their near future to prevent this from happening again!
Reviewed December 22, 2015

Amirol from Brunei Darussalam
Family with young children
Deluxe Studio 1 King
Stayed one night in December 2015
Wonderful resort. Friendly service. Big pool
Good spread of bfst. Kids enjoyed the hige pool and floating bouncer. Secure parking
Perfect
Reviewed December 21, 2015

Leong from Malaysia
Business traveler
Deluxe Garden 1 King or 2 Double with Balcony
Stayed one night in November 2015
Good location
Smooth check in and out. Comfy room and bed. Clean.
Reviewed December 21, 2015

Nixon from Philippines
Couple
Deluxe 1 King Ocean view with Balcony
Stayed one night in December 2015
Fantastic
Location, Drink, room view
Very relaxing place to stay.
Reviewed December 14, 2015

Teo from Brunei Darussalam
Family with young children
Deluxe Garden 1 King or 2 Double with Balcony
Stayed one night in December 2014
Good Stay with young children
Big sized swimming pool
The stay was good and the swimming pool is overlooking at the beach
Reviewed December 11, 2015

Teo from Brunei Darussalam
Family with young children
Deluxe Garden 1 King or 2 Double with Balcony
Stayed one night in September 2015
Nice to relax and unwind
1) big swimmingpool 2) very comfortable room 3) just a stone throw away to the beach
We enjoyed staying at marriott since it is overlooking at the beach, big sized swimming pool and good food
Reviewed December 11, 2015

hock from Brunei Darussalam
Family with young children
Deluxe Pool 1 King or 2 Double Balcony
Stayed 2 nights in December 2015
Nice & Relaxing Resort in Miri
Not too far from city town area and avoid busy traffic
Reviewed December 07, 2015

Annie from Malaysia
Family with young children
Deluxe Garden 1 King or 2 Double with Balcony
Stayed one night in February 2015
Family getaway
Nice swimming pool, restaurant and spa
Relax and enjoy the facilities with families
Reviewed December 02, 2015

Liz from Malaysia
Solo traveler
Deluxe Double
Stayed one night in November 2015
Top hotel, yet warm and friendly too!
Comfort, awesome breakfast, lovely staff
Reviewed November 24, 2015

Svein from Norway
Business traveler
Deluxe Pool 1 King or 2 Double Balcony
Stayed one night in November 2015
Sandflies
reception extremly serviceminded
Several sand flie bites
Reviewed November 13, 2015


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