Good 6.9
Based on 2864 reviews

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Good



based on 2864 reviews
  • Cleanliness 6.7
  • Facilities 5.8
  • Location 7.5
  • Room comfort and quality 7.0
  • Service 6.8
  • Value for money 7.2
  • Food and dining 6.1
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Kah from Malaysia
Family with teens
Family
Stayed 2 nights in March 2015
Great stay and value for money
nice location, heritage design, nearby food stalls
Our stay at the hotel was great, with my kids enjoying the pool so much. Neayby the hotel are nice food stalls, famous biscuits outlet, convenience shop, and if you need a good massage its just located next to the hotel. Since it's strategically located in the center of the town it is very convenient to travel around town.
Reviewed April 06, 2015
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Sally from Australia
Couple
Superior Terrace
Stayed 4 nights in March 2015
enjoyable
pool
Wonderful to have a pool after a hot morning sightseeing
Reviewed April 04, 2015
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OOI from Malaysia
Family with young children
Family
Stayed 2 nights in March 2015
Family Stay but not really value for money..
PARKING AND SECURITY
No shampoo and only give us 3 soap for 2days,asking for soap on 2nd day but did not sent to our room.Receiption just put down the call without asking or say thank you .. emmm..i think need alot improvement..
Reviewed April 01, 2015
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LAI from Malaysia
Family with young children
Family
Stayed one night in February 2015
xj
Room
Reviewed March 29, 2015
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Mary from Malaysia
Couple
Standard
Stayed one night in March 2015
Pleasant Stay
Location, pleasant surroundings
Good. WIFI was very slow.
Reviewed March 23, 2015
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Dave from Malaysia
Group
Standard Triple
Stayed 3 nights in November 2014
Nice location
Location , quite place and reasonable rate
Reviewed March 21, 2015
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Yeoh from Malaysia
Family with teens
Superior Terrace
Stayed one night in March 2015
Need improve on hospitality, food, cleaniness
location, convenient
During check in, the staffs are not entertaining instead of looking at phone & monitor. Staying at standars room and not equip with tooth clean set, towels are quite old, floor are dusty. Breakfast are too less choices and variety.
Reviewed March 19, 2015
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LEONG from Malaysia
Family with young children
Superior Terrace Triple
Stayed 3 nights in March 2015
Excellent!
Environment, Room, Customer Services
A lovely hotel with nice and tidy room, peaceful environment and friendly customer services. Will coming again if back to Penang.
Reviewed March 18, 2015
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IAN from United States
Couple
Family
Stayed one night in March 2015
Too old building
Stayed in family room, had tiny bathroom. The bathroom toilet were leaking, light cover fell off. It was disaster.
Reviewed March 16, 2015
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Daphne from Singapore
Group
Standard
Stayed 3 nights in February 2015
Decent accommodation for a short stay
Friendly and helpful staff
Wifi access is poor. Location is both good and bad, good if you are looking for a place between Gurney Drive and Downtown. Basic such as shower gel, tooth brushes and tooth paste are missing, the quality of the towels provided is poor.
Reviewed March 16, 2015
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