Recent customer comments

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Very good



based on 6885 reviews
  • Cleanliness 7.4
  • Facilities 7.2
  • Location 8.1
  • Room Comfort/Standard 7.6
  • Service 7.5
  • Value for money 7.2
  • Food/Dining 7.0
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Edgardo from United States
Family with older children
Stayed one night in November 2013
A beautiful hotel but not well taking care off
nice decor, attentive staff, centrally located
This hotel is very close to Mall of Asia. That is, in my opinion, the best thing of the hotel. The second best thing is the staff. They are very friendly and speak English very well. The hotel itself is beautiful, but it is not very well mantained. We could see that the outdoors is dirty (the building itself from top to bottom). The rooms are comfortable, but the bathroom look dirty because it is very old and they need a renovation inmediately (some of the fixtures are broken and the tiles look dirty). Also, we found a cockroach in the room. The have a good variety of food in the buffet but is alright, nothing that will stand out for me to say it was delicious.
Reviewed November 19, 2013

Alexander from United Kingdom
Business traveler
Stayed one night in September 2013
conveniently located hotel
conveniently located hotel, close to the airport and to the shopping mall
conveniently located hotel, close to the airport and to the shopping mall.
Reviewed November 18, 2013

Alexander from United Kingdom
Business traveler
Stayed 4 nights in October 2013
centrally located, close to the airport
centrally located, close to the airport, close to Mall of Asia
centrally located, close to the airport, close to Mall of Asia. there is a shuttle bus from the hotel to Mall of Asia but you need to come early as it is often full
Reviewed November 18, 2013

kim from Malaysia
Business traveler
Stayed 2 nights in November 2013
Great location especially for SMX visitor
Near to airport, SMX conventional center
Morning buffet was great with variety choices, but too crowded in comparison and serious short handed staff situation. Busy street may cause disruption to resident recommended for facing back view room.
Reviewed November 18, 2013

Vincent from United States
Solo traveler
Stayed 2 nights in November 2013
Great! Awesome experience during my stay...
Location, Internet & Bedroom Lay-Out
Definitely A Plus! Highly Recommended To Anyone Staying In Manila For A Couple of Days...
Reviewed November 18, 2013

Ma from Philippines
Family with young children
Stayed 2 nights in November 2013
great except some staff got an attitude...
room, food and accessible to go for shopping
Actually , its a very good and nice hotel. I had a good time staying with hotel except of a waiter during our bfast time that I think he need to go back in primary school to learn some good manners
Reviewed November 18, 2013

Rosanna from United States
Couple
Stayed 2 nights in November 2013
Fantastic
Great accommodation
Satisfied!! Got upgraded for frequent flier😄thank u heritage!!
Reviewed November 18, 2013

DANIEL from Philippines
Solo traveler
Stayed one night in October 2013
Very comfortable
nice breakfast, friendly staffs, easy access to airport
The room is nice and comfortable and the access to the internet is fast. The variety of buffet breakfast is commendable and you get you money's worth. It is easy to get to the public transport system and there is a complimentary shuttle service to the nearby mall. So far, the beds are really comfortable for relaxation.
Reviewed November 18, 2013

James from United Kingdom
Business traveler
Stayed one night in November 2013
A good hotel near the Mall of Asia
Close to Airport and the Mall of Asia with free shuttle to shops
The hotel is about a 200 Peso taxi ride from the airport and close to the big Mall of Asia shopping centre. They have a free shuttle but to the mall. The hotel is quite comfortable and the breakfast is quite good. WIFI is reasonable but not fast enough for Skype.
Reviewed November 17, 2013

peter from Australia
Solo traveler
Stayed 3 nights in November 2013
hotel needs renovating and no pool there at the mo
central location
room smell old and looked old. Pool being renovated
Reviewed November 17, 2013


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