Recent customer comments

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Very good



based on 6893 reviews
  • Cleanliness 7.4
  • Facilities 7.2
  • Location 8.1
  • Room comfort and quality 7.6
  • Service 7.5
  • Value for money 7.2
  • Food and dining 7.0
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Robert from Thailand
Business travelers
Stayed 2 nights in August 2016
Tired, musty.... only reason to stay here is the location
Good points: Large room, large bed. Close to SMX Convention centre. Negatives: Tired room... dusty, in need of renovation (especially the bathroom). Restaurant overpriced given lack of service and quality of menu and food... Most of the staff indifferent to whether you are there or not. Very disappointing
Reviewed August 31, 2016

ALAIN from Australia
Families with young children
Superior Twin Room
Stayed 1 night in August 2016
Good hotel ,,staff was wonderful, ,,,will definitely stay there again in the future
Reviewed August 29, 2016

Jessica from Netherlands
Business travelers
Superior Twin Room
Stayed 2 nights in August 2016
Not very good
Rooms are kind of OK -no 4 stars- but customer service is horrible. Not unpleasant because people are really nice, but just not logical and not service focussed. Orders kept being forgotten, the food is really not good but extremely expensive, at the end you get a pile of receipts and then you notice that you have to pay for every single cup of coffee during buffets.
Reviewed August 29, 2016

Jocelyn from United Kingdom
Families with young children
Superior Room
Stayed 1 night in August 2016
Comfortable & clean. Very convenient for travellers who wants to be near the airport.
Wish there are more staff at the reception/check in desk. Very friendly staff though.
Reviewed August 28, 2016

Duncan from United Kingdom
Couples
Stayed 3 nights in August 2016
Tired hotel but good location near airport
Hotel is dated and could do with refurbishment.
Reviewed August 27, 2016

Yery from Indonesia
Business travelers
Superior Twin Room
Stayed 3 nights in August 2016
Close to Expo and Mall of Asia
complete and nice hotel
Reviewed August 25, 2016

chee from Malaysia
Business travelers
Stayed 1 night in August 2016
Great staffs good services
Thanks for upgrading me from superior room to executive club.The room is big and clean,friendly and helpful staffs,will come back again.
Reviewed August 21, 2016

edward from United States
Business travelers
Executive Suite
Stayed 2 nights in July 2016
great all around place
great location, great staff, good rooms, dated bathrooms, nice pool, great club room
Reviewed August 20, 2016

Yi from Taiwan
Groups
Superior Room
Stayed 1 night in August 2016
Not bad
Facilities is a little bit old
Reviewed August 15, 2016

Arthur from Australia
Couples
Superior Room
Stayed 2 nights in July 2016
close to airport
close to shopping mall
Reviewed August 15, 2016


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