Recent customer comments

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based on 3966 reviews
  • Cleanliness 8.7
  • Facilities 7.8
  • Location 7.8
  • Room comfort and quality 8.3
  • Service 8.4
  • Value for money 7.8
  • Food and dining 7.6
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BABY from Philippines
Families with young children
Stayed one night in July 2014
Entrance of the hotel
The hotel could have been better if its hotel entrance is separated from Ocenarium's.
Reviewed July 27, 2014

Susan from Australia
Stayed 3 nights in July 2014
3 nights in a Manila
The staff was polite and very helpful. The room was comfortable, clean and adequate for our needs. Taxi was readily available when needed.
It would have been a pleasant experience except for a room I booked with a "park view", no park was visible from the 2nd floor at all. Instead, I got a view of the grandstand for the park show and a sea full of rubbish below between the hotel building and the grandstand. I requested so,etching fom housekeeping at around 8pm and it never came. The main entrance, being part of the Ocean Park which was open to the public, was not nice but it was a great improvement once you get to the reception area on the 3rd floor.
Reviewed July 25, 2014

ray from China
Stayed 2 nights in January 2014
nice hotel but the room is too small
gym, location
The hotel was ok but the room was too small. The location is very convenient, easy access to the old city.
Reviewed July 24, 2014

Selina from Philippines
Families with young children
Stayed one night in July 2014
It was an unforgettable experience for us
Friendly staff delicious food nice pools
Fully Satisfied enjoyable comfortable unique experience
Reviewed July 23, 2014

MELINDA from Philippines
Families with young children
Stayed one night in July 2014
relaxing, clean, for the whole family
Great !
Reviewed July 22, 2014

Scott from United States
Business travelers
Stayed 2 nights in July 2014
Over Priced, Small Rooms, Noisy, Bad Air Condition
Breakfast, Ocean View, Activities
Small Room and weak air conditioning, Neighboring room noise, over priced. Breakfast was good. Free Wi-Fi very slow.
Reviewed July 21, 2014

Marissa from Australia
Stayed 2 nights in July 2014
Hotel h2o is a great hotel with wonderful staff
Theme is consistent and beautiful with aquatic theme and aquarium running consistently The staff are amazing, very helpful and happy to help The buffet food is great quality
Overall it was wonderful the hotel is great. The area is a let down , be careful of the horse and carriage drivers and begging children outside the hotel but overall it is safe, clean and beautiful and the staff are fantastic. I would highly recommend this hotel. Also, the aquarium cleaning is scheduled so there is no interruption while you stay. A blind comes down and lights are also timed so you and the fish can rest. A fantastic hotel!
Reviewed July 21, 2014

Carmencita from Guam
Families with young children
Stayed one night in July 2014
worth recommending for!
customer service facility room
Reviewed July 20, 2014

Rowienna from Malaysia
Business travelers
Stayed one night in July 2014
Comfortable, polite staff and easy access
Comfortable, upgrade & good service
Reviewed July 20, 2014

Jema from Philippines
Stayed one night in July 2014
Good enough
Comfortable room.
Reviewed July 20, 2014


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