Very good 7.8
Based on 4598 reviews

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Very good



based on 4598 reviews
  • Cleanliness 8.2
  • Facilities 7.7
  • Location 7.7
  • Room comfort and quality 8.0
  • Service 7.9
  • Value for money 7.6
  • Food and dining 7.4
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Pei from Malaysia
Business traveler
Stayed one night in October 2015
Location was ok but food is not to good
Location
Location was good, central, comfortable rooms, breakfast was quite average, preferred the Amara
Reviewed October 15, 2015
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Maricel from Philippines
Family with young children
Superior Bay View
Stayed 2 nights in October 2015
Good hotel
Room and amenities
Would stay here again if given the chance
Reviewed October 13, 2015
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CHUEN from Singapore
Couple
Deluxe
Stayed one night in October 2015
Clean but old deluxe room
Comfy bed and nice aircon
Pleasant stay however I feel the rooms could be better for a 5 star
Reviewed October 12, 2015
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Prem from Singapore
Business traveler
Stayed one night in October 2015
Experience
Room Comfort
Reviewed October 06, 2015
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Lim from Singapore
Business traveler
Stayed one night in April 2015
Review
Surrounding, room and service
Reviewed October 04, 2015
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Beng from Malaysia
Family with young children
Stayed one night in September 2015
Disappointed with Service
Nice bed.. nice view.. clean..
All was good.. however, check in time was 2pm. We reached the hotel at 4pm and was told that only one room is ready.. they will send the other room key to us within 1hr.. after 2.5hrs, there was no news and we called the reception to check.. they say they r not sure and would call us back.. after 0.5hrs, no callback.. we called again and they say they are currently overwhelmed with guests and will contact us again.. again after 45mins, no one contacted us.. we got to call them again n to check.. this was very disappointing for a five star hotel.. we finally got out room around 8 plus at night.. that is like more than 6hrs after our initial check in time.. if their guests were to check out 6hrs late, they would have charged them one additional night.. so now we were penalised for the evening with room rates paid which we find it real unfair.. there wasn't any explaination given to us nor any apology from their staffs.. when we asked the guy who brought us the key on why was the room late, his answer was simply "i don't know".. other than that the room is good..
Reviewed October 04, 2015
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Evelyn from Malaysia
Solo traveler
Stayed one night in March 2014
Pleasant stay
Location, restaurant
Reviewed October 03, 2015
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Rocky from Indonesia
Couple
Superior Bay View
Stayed 2 nights in September 2015
Very good staff and service
Gym, room , staff
the hotel is good, there's a free shuttle service, the gym is good. But a little dissapointment for the pool and breakfast. but overall this is a recommended hotel.
Reviewed September 29, 2015
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Rajiv from India
Business traveler
Superior Bay View
Stayed 3 nights in June 2015
Decent hotel by the river, average breakfast
Location, rest average
Decent stay,slightly outdated rooms, average hotel for the price
Reviewed September 29, 2015
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Gurcharan from Malaysia
Business traveler
Superior Bay View
Stayed one night in September 2015
Good location but old
location , carpark and nice view.
The room that was given has a faulty matteress. It has a part of ot damaged so sleep was on the better side. I arrived late and was leaving in the morning so its wasn't a need to change rooms. O/wise its a nice place
Reviewed September 29, 2015
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