Very good 7.8
Based on 4602 reviews

Verified traveler reviews

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Very good

based on 4602 reviews
  • Cleanliness 8.2
  • Facilities 7.7
  • Location 7.7
  • Room Comfort/Standard 8.0
  • Service 7.9
  • Value for money 7.6
  • Food/Dining 7.4
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NG from Singapore
Business traveler
Stayed one night in September 2015
Excellent location and service.
Friendly Efficient and comfortable.
Always enjoyed my stay in this hotel. The staff are very friendly and considerate. The food is excellent and the room service is great too.
Reviewed September 24, 2015

Peter from United Kingdom
Stayed 3 nights in September 2015
Weekend stay
All good
Very good amenities all up to standard
Reviewed September 24, 2015

Heng from Singapore
Stayed one night in September 2015
hotel stay
cleanliness, friendly staff, location
It was good
Reviewed September 23, 2015

Gian from Philippines
Solo traveler
Superior Bay View
Stayed 2 nights in September 2015
More 4 than 5 star
Nothing special
My stay was really nothing special and for this hotel to rate themselves as a 5-star is completely over the top: 1) Rooms - Rooms are quite small relative to other hotels in the same category. They're also older and generally lack the comforts/amenities you would expect (Nespresso machines, or basic coffee making machines) 2) Breakfast - Do not eat at the lobby for breakfast. The quality was just completely horrible. First of all, no 5-star hotel would serve coffee in paper cups "just to make the cleaning process more efficient". That is just no excuse. Secondly, you would have to wait 15 minutes to get any eggs cooked. Food taste was generally bland and I really did not enjoy the experience. If other 5-star hotels can do it, why cant this one? 3) Staff - Staff all around was very unhelpful I would say. Aside from the occasional lobby greeters, none are proactively helpful. Even whilst at the gym, none of the PTs even offered to assist in any way. All in all, if you could throw in less than a hundred dollars more, just go stay at a real 5-star. The experience would be worlds apart.
Reviewed September 23, 2015

Mandy from United Kingdom
Deluxe Bay View
Stayed 6 nights in September 2015
Great location, great hotel
Location. Quality of accommodation. Best ever air con
Loved the hotel & location was perfect! The only thing I'd change is "proper" hair dryers in the bedrooms not the "old fashioned attached in the bathroom".
Reviewed September 23, 2015

Zhe from China
Family with older children
Superior Bay View
Stayed 5 nights in September 2015
good location with quiet environment
big room
Reviewed September 22, 2015

wilson from Singapore
Solo traveler
Stayed one night in September 2015
Good service
staff, food and flexibilities
Reviewed September 21, 2015

andrew from Indonesia
Family with young children
Deluxe Bay View
Stayed one night in August 2015
Old hotel
friendly staff.... Thats it
a normal hotel that had seen its better days
Reviewed September 19, 2015

Si from Australia
Business traveler
Stayed one night in August 2015
Wonderful location
Location, facilities, staff
Really good location in Singapore for easy living
Reviewed September 15, 2015

Chu from Singapore
Solo traveler
Stayed one night in February 2015
Enjoyable staycation
location, staff and food
Reviewed September 12, 2015


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