2015
Very good 7.8
Based on 3247 reviews

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Very good



based on 3247 reviews
  • Cleanliness 7.8
  • Facilities 6.7
  • Location 8.6
  • Room comfort and quality 7.8
  • Service 7.9
  • Value for money 7.4
  • Food and dining 7.2
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Hafiz from Singapore
Couple
Deluxe - Free Internet
Stayed 3 nights in February 2016
A decent stay
The location, the breakfast & the staffs.
The pillow was way too soft. The room was way too dim even when we switched on all the lights. I don't really had a good sleep on all the nights. Wouldn't have stayed there if not for their good promo.
Reviewed February 06, 2016

Lily from Singapore
Couple
Stayed one night in January 2016
Enjoyed my stay
Late check out; comfort; convenient
It was good..
Reviewed February 05, 2016

Dave from Singapore
Group
Deluxe - Free Internet
Stayed one night in January 2016
Yes
Nice beautiful clean hotel
Reviewed February 05, 2016

Rohaizad from Malaysia
Couple
Stayed one night in January 2016
Good location
Location
Was there for the Art Stage and National Art Gallery. Great location and most convenient.
Reviewed January 28, 2016

Bobby from Indonesia
Couple
Deluxe - Free Internet
Stayed 3 nights in December 2015
Location
near the MRT & breakfast quite good. Bed too soft and toilet bit smelly
Reviewed January 28, 2016

CHEN from Taiwan
Business traveler
Deluxe - Free Internet
Stayed 5 nights in May 2015
Free Internet
Not good enough in CP value.
Reviewed January 27, 2016

SHIANG from Malaysia
Couple
Stayed one night in January 2016
Convenient and pleasant stay!
walking distance to MRT station!
Reviewed January 26, 2016

Andrew from Australia
Couple
Stayed 2 nights in January 2016
Was in need of a renovation, rooms and bathrooms w
Location, sraff were very helpful,free internet
The rooms and bathrooms we in need of a renovation. The hallways were a little dark and dated.
Reviewed January 23, 2016

Stephanie from Malaysia
Couple
Stayed 2 nights in January 2016
Above average hotel, but can be improved
Club facilities, comfortable bed
From the outside, the hotel looks great. But I noticed the sink in the toilet was cracked, and was not replaced, so it would seem like the hotel is a little old. The lift in the hotel is activated using your hotel key card. Unfortunately, we encountered quite a lot of problems when using it. At least 3 times, it would not register and so we couldn't go to our floor (Club floor, level 9, and to the Club lounge at level 10). Twice, I had to ask the front desk staff to assist me. The first time was fine, but the second time, when I asked the staff, she behaved rather rudely, and she acted like we were very troublesome customers (when in actuality we politely asked for her help). Her tone as she assisted us was also very impatient, so that spoilt the experience for me. It seemed like it was a lot of work for her to assist us when in reality the lift was about 30 steps away? The hotel pool is a little small, and the jacuzzi was not heated (according to another guest the heater was under maintenance?). The Club lounge was great though, and I particularly enjoyed the service of one of the staff there (a Malay gentleman around 40++ years old?). He was genial, polite, and made everyone welcome. He also speaks quite a number of languages (French, Japanese, Chinese, to name a few) so I would like to commend him. The hotel is within walking distance of eateries, a few small malls, and a money changer. They also have hotel shuttles which we utilized one time.
Reviewed January 20, 2016

Joanna from Australia
Couple
Stayed 2 nights in January 2016
Definitely not a 5-star!
Location
Did not meet expectations. Upon check-in my partner and I were told we were upgraded to the Crystal Club Room for free (minus the Club floor facilities). We were very happy until we were on the Club floor. There seemed to be a permanent unpleasant smell in the hallway as we walked to our room. Honestly it smelled like someone had peed in the hallway. As we got into our room, we were greeted with a strong smell of mould. This is definitely not a sign of "newly renovated"! What I don't understand is that we were told the Crystal Club rooms were recently renovated and were more spacious. But the room we were in had a very small bathroom and the room was not as big as a Superior Suite room. We picked this hotel as we enjoyed our last stay in the same hotel 2 years ago. Back then we stayed in the Superior Suite (not on the Crystal Club floor or Club floor), which is meant to be a less expensive room and that room was far more spacious, especially the bathroom. The next room we moved into did not smell of mould but the bathroom smelled. Eventually we found out the smell was from the old shower curtain as they happened to change the curtain on the last day of our stay! The lobby might seem nice but the rooms are far from being 5-star!!
Reviewed January 19, 2016


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