Excellent 8.2
Based on 14486 reviews

Recent customer comments

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based on 14486 reviews
  • Cleanliness 8.4
  • Facilities 8.2
  • Location 9.4
  • Room comfort and quality 8.2
  • Service 8.1
  • Value for money 7.6
  • Food and dining 7.8
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Lim from Singapore
Families with young children
Meritus Club
Stayed 3 nights in October 2014
Good hotel with great location
Located at Orchard road shopping area, room is clean and taking public transport is easy.
Stayed there for 4 nights over the weekend and easy access to other attractions.
Reviewed October 06, 2014

Lim from Singapore
Families with young children
Stayed 3 nights in October 2014
Stayed for 4 nights at club room
Centrally located at Orchard road, getting public transport is easy, room is clean.
Booked 2 Club rooms and stayed for 4 nights with some relatives visiting to Singapore. One of the rooms was upgraded to an executive suite and the room is great. However the room size for other Club room is bit small and almost the same as a deluxe room. The check in was a bit slow even at the express check in counter. The staff said due to high occupancy and some problem to get a suitable room.
Reviewed October 06, 2014

Lini from Indonesia
Families with young children
Superior Deluxe
Stayed 1 night in October 2014
the location is very convenient
location, clean, and value for money
This is the 2nd time we stay there, we were very enjoy during the stay as the hotel location is very convenient, easy to find a food or shops.
Reviewed October 06, 2014

Antoni from Indonesia
Families with young children
Superior Deluxe
Stayed 2 nights in September 2014
Holiday Stay
Friendly Staff, Free Upgarde, Fast Check Out
Overall was a good stay.
Reviewed October 06, 2014

Ratnawati from Indonesia
Families with young children
Stayed 2 nights in October 2014
good location
Reviewed October 06, 2014

Melissa from Indonesia
Families with older children
Stayed 2 nights in October 2014
Pleasant stay
Location, location, location
Reviewed October 06, 2014

Carlos from Philippines
Families with young children
Superior Deluxe
Stayed 3 nights in October 2014
excellent location!
location, amenities, staff
Reviewed October 06, 2014

Sandun from Sri Lanka
Business travelers
Stayed 3 nights in September 2014
Best location
Location, food, service
Reviewed October 05, 2014

Dindo from Philippines
Business travelers
Stayed 5 nights in June 2014
Worst Check-in Experience
Location, Cleanliness, and Design
We arrived at the hotel an hour before the check-in time but we were not allowed to do an early check-in, which is fine. Almost three hours has passed and we were still not able to check-in. They said that our room was given to someone or there was an error in the system. This was the first time I experienced something like this. Worse, nobody did anything for this inconvenience they have caused us. Hotels with superior customer service would either upgrade your room, give you complimentary breakfast/dinner, or immediately offer a discount to make-up for it. Mandarin Orchard Singapore's has really given us a poor customer service. Good thing the hotel is nice and the location is superb. Other than that, I will never book this hotel again.
Reviewed October 04, 2014

BEN from Australia
Families with older children
Superior Deluxe
Stayed 5 nights in September 2014
Good and will stay there again!!!
Location and the staff were very good!
Reviewed October 04, 2014


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