Excellent 8.2
Based on 14498 reviews

Recent customer comments

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based on 14498 reviews
  • Cleanliness 8.4
  • Facilities 8.2
  • Location 9.4
  • Room Comfort/Standard 8.2
  • Service 8.1
  • Value for money 7.6
  • Food/Dining 7.8
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brian from Australia
Business traveler
Stayed 2 nights in August 2014
Midiocre service....
Location, location, and location
Rooms were great but the counter staff cold and unfriendly.
Reviewed September 10, 2014

Nilawaty from Indonesia
Stayed 1 night in August 2014
good location
location, clean, service
Lokasi strategis yang terletak di tengah pusat perbelanjaan.
Reviewed September 10, 2014

Sophia from Malaysia
Business traveler
Stayed 3 nights in August 2014
Unsatisfactory Front Office service
Flow of traffic at the main entrance. Concierge and Senior Front office staffs.
Reviewed September 10, 2014

Melanie from United Kingdom
Solo traveler
Meritus Club
Stayed 3 nights in July 2014
Fantastic stay in the heart of Orchard Rd.
Location, staff, cleanliness.
I booked this hotel as a city stay with a family member visiting from the UK. We arrived early morning and the hotel gave us an early check in despite no notice. We had booked a club lounge room and so were teated to coffee and biscuits whilst waiting for check in. The staff were very friendly, helpful, polite and professional at all time. The afternoon tea in the lounge was excellent, as was breakfast and the canapés on an evening with drinks, the chocolates were to die for (only down side, despite having been told cocktail hours there were none available, however plenty of drink choices). The views from the club lounge are great and you can even see part of the Sentosa light show on a evening. The room was very clean spacious and exceptionally comfortable, again any requests were met and carried out in impeccable time. The hotel is in the shopping heart of Singapore, situated on Orchard Road. Lots of things to do and see around, an excellent place to be situated within the city. We had no problem navigating our way around the city and getting taxi's although the staff were always on hand to help. Would I stay here again? Without a shadow of a doubt. I would also recommend paying the extra for a club lounge room if possible as drinks are expensive in Singapore. We personally had a few drinks and canapés in the lounge and then headed out to explore on a night later.
Reviewed September 10, 2014

Kyle from Myanmar
Solo traveler
Superior Deluxe
Stayed 2 nights in August 2014
Food, washroom and bedroom
Reviewed September 10, 2014

Yeo from Singapore
Business traveler
Stayed 2 nights in August 2014
Great location
Food, location and service
Reviewed September 09, 2014

Dorothy from Malaysia
Stayed 7 nights in September 2014
Relaxing shopping.
Best location for Shopping and medical .
Very relaxing, especially at the Manderine Top where the staff treated us like family... very respectful and warm.
Reviewed September 09, 2014

aep from Indonesia
Family with young children
Stayed 4 nights in September 2014
always a great place to stay while in sinagpore
perfect location // great service // nice rooms
Reviewed September 09, 2014

Prasit from Thailand
Business traveler
Superior Deluxe
Stayed 2 nights in September 2014
Clean and modern hotel
Convenience, Clean, Modern
Reviewed September 08, 2014

YEONG from Malaysia
Stayed 1 night in September 2014
Awesome stay
Breakfast, location, Room Comfort
Reviewed September 08, 2014


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