2015
Excellent 8.2
Based on 14466 reviews

Recent customer comments

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Excellent



based on 14466 reviews
  • Cleanliness 8.4
  • Facilities 8.2
  • Location 9.4
  • Room Comfort/Standard 8.2
  • Service 8.1
  • Value for money 7.6
  • Food/Dining 7.8
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Ilonia from Indonesia
Couples
Deluxe
Stayed 3 nights in June 2014
Excellent
Location, room, concierge
Excellent, good service, very good location, nice room
Reviewed June 22, 2014
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James from Indonesia
Families with young children
Deluxe
Stayed one night in June 2014
Great location, easy check in and check out,
Great location, easy check in and check out, friendly staffs
We had a great experience staying in the hotel. The location is at the Orchard that makes very a good access to shopping centre. The room is nice and clean, we also spent a good time swimming at the hotel.
Reviewed June 21, 2014
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Edo from Indonesia
Families with young children
Deluxe
Stayed 3 nights in June 2014
Great location, poor service.
Location, near sommerset mrt, surrounded by orchard malls
Terrible check in experience. They keep remind you to check-out at 11 am, but when I check-in at 4 pm, I have to wait for half an hour for the room to be ready. After waiting so long, I have to asked and remind the reception again for the room. Took me another half hour for my luggage to get to the room, after again I have to remind them. The location is great, but the service is bad. If you have a high standard of service, I don''t recommend this hotel for the service. So transactional.
Reviewed June 21, 2014
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Lau from Indonesia
Families with older children
Deluxe
Stayed 3 nights in June 2014
Best hotel and best location
Near public transportation, near shopping center, they have a big room
Best service and they have big room and have a best location for who liked orchard road singapore
Reviewed June 21, 2014
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Harshika from Sri Lanka
Families with older children
Deluxe
Stayed 5 nights in April 2014
Comfortable
Location, Shopping and Service
The stay was very pleasant and comfortable
Reviewed June 21, 2014
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Bhongsak from Thailand
Couples
Stayed 2 nights in June 2014
Fantastic staying & shopping holidays
Very good service mind staff, very comfortable & clean hotel, very convenient for shopping,
Very impressive staying
Reviewed June 20, 2014
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Tiong from Philippines
Families with older children
Deluxe
Stayed 5 nights in June 2014
Excellent stay
clean, value for money, good service
Excellent stay, superb service
Reviewed June 20, 2014
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Seohan from Malaysia
Couples
Deluxe
Stayed 2 nights in April 2014
Convenient, centrally located and pleasant
Location, location, location
We always stay at the Mandarin Orchard.They did not have any rooms available which were connecting and instead of offering to help, she promptly printed out the reservation to show us that we had made an error upon booking. We were shocked as we were returning guests to the hotel, and was being made to feel as if we had caused them a whole load of trouble by requesting these rooms due to our young kids! We complained to the Duty Manager who tried his best to isolate the experience to his rude staff.
Reviewed June 20, 2014
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Arnold from Indonesia
Families with young children
Deluxe
Stayed 3 nights in January 2014
Good Hotel,Nice Room
Room,Shops,Food
Good Stay
Reviewed June 20, 2014
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Bokyung from South Korea
Business travelers
Deluxe
Stayed 2 nights in May 2014
Good
Good location for shopping
Very confortable and clean
Reviewed June 20, 2014
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