2015
Excellent 8.2
Based on 14477 reviews

Verified traveler reviews

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Excellent



based on 14477 reviews
  • Cleanliness 8.4
  • Facilities 8.2
  • Location 9.4
  • Room comfort and quality 8.2
  • Service 8.1
  • Value for money 7.6
  • Food and dining 7.8
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Mylene from Philippines
Families with young children
Deluxe
Stayed 3 nights in April 2016
Satisfying experience
Excellent service....will recommend it!
Reviewed April 08, 2016
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Soraya from Thailand
Solo travelers
Superior Deluxe
Stayed 4 nights in March 2016
good place to dine and shop. Crowded, busy hotel
I have to wait for the bellboy to manage my luggages. Sometimes, I have to wait for a long time
Reviewed April 08, 2016
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sinta from Indonesia
Families with older children
Stayed 2 nights in March 2016
Best hotel
the best hotel for holiday
Reviewed April 08, 2016
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Ivonne from Indonesia
Families with older children
Superior Deluxe
Stayed 2 nights in March 2016
Great Location & Poor Staff Performance
We had always stayed here during our trips to Singapore. The location is superb and the hotel is always in good maintenance. The only turn down was the staffs / service. We had to wait for more than 2 hours to wait for air purifier (sprayer). We were given smoking room and one of our family member had asthma. The odor was really disturbing. That's why we requested for air purifier to neutralize the odor. Have to call 3-4 times and wait for 2 hours only to get the air purifier sent to our room. Next time we asked for converter also had to wait for more than 2 hours. They really need to work on the staff performance to maintain their loyal customers.
Reviewed April 08, 2016
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Nipat from Thailand
Couples
Deluxe
Stayed 2 nights in April 2016
Good location
GOOD LOCATION
Reviewed April 07, 2016
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Arleena from Thailand
Families with older children
Stayed 2 nights in March 2016
good
good
Reviewed April 07, 2016
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Soraya from Thailand
Solo travelers
Deluxe
Stayed 2 nights in April 2016
it is a very good location for shopping and There are many places to dine.
i think it should be a return on benefit for customers or a coupons or upgrades
Reviewed April 07, 2016
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Abdullah from United Kingdom
Families with young children
Deluxe
Stayed 4 nights in April 2016
ok
This hotel is not as classy as they make themselves out to be. Location is good, staff are polite and efficient. However, I would not class it as true 5 star hospitality.
Reviewed April 07, 2016
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Eng from Brunei Darussalam
Couples
Meritus Club Premier Room
Stayed 2 nights in February 2016
Excellent Location
Had always stayed here for past couple years. Great staff
Reviewed April 06, 2016
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Lina from Indonesia
Families with young children
Deluxe
Stayed 3 nights in March 2016
Good experience
Good location.. Go everywhere by walking
Reviewed April 06, 2016
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