2015
Excellent 8.1
Based on 1098 reviews

Recent customer comments

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Excellent



based on 1099 reviews
  • Cleanliness 8.5
  • Facilities 8.5
  • Location 8.3
  • Room comfort and quality 8.4
  • Service 8.3
  • Value for money 7.7
  • Food and dining 7.6
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Kumphanart from Thailand
Business travelers
Executive Room
Stayed one night in July 2016
Heartless Service
I am planning my business trip to be inline with my wife in Singapore. However, I notice I make a mistake on booking date just 1 day before travelling that I book the hotel on 14 July instead of 8 July. So I end up have to book at the Orchard hotel next door because a room is full. I show up with my wife during check-in and inform them about the situation and inform them that I understand the non-refund policy. Since, I will not show up later next week, would the hotel upgrade extra bed for my kids. The concierge informs that she has to wait for the manager. Then, I move on to check-in myself at Orchard hotel next door. Over there, the staff gives me and my friend upgrade for 2 rooms. After finish my work in the late evening, I check with my wife about the result.. She said the hotel send the letter to the room in the evening asking extra SGD200 for the 3days at hotel. My wife agree, but the operator informs that extra bed is all gone. That's OK. May be it is a coincidence. I walk over to the hotel and talk to the front desk about the situation. They say they are very sorry because my wife come back quite late so the extra bed is really all gone. I then move on to how about breakfast. The reply "SORRY SIR OUR HOTEL IS FULL, WE DO NOT HAVE A TABLE FOR YOUR WIFE". I gently reply thank you for your time. "WHAT's a HEARLESS SERVICE!"
Reviewed July 31, 2016
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YI from Taiwan
Solo travelers
Studio
Stayed 3 nights in July 2016
the clean is quite ordinary
the cleaner didn't clean the hair in the shower room. the cotton swab box is empty.... the clean is not so careful..
Reviewed July 28, 2016
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Audrey from Singapore
Couples
Premium Room
Stayed one night in July 2016
staycation
Very friendly and helpful staffs. Clean room with good facilities.
Reviewed July 25, 2016
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Chanwit from Thailand
Couples
Deluxe
Stayed 2 nights in July 2016
Location is not the best but perfect sleep for us.
Room is very clean,it's very nice smell every step of the way. What a pleasant stay!
Reviewed July 19, 2016
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Kwok from Hong Kong
Business travelers
Executive Room
Stayed 3 nights in July 2016
Convinence location.
Good
Reviewed July 15, 2016
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Tuan from Singapore
Couples
Studio
Stayed 3 nights in July 2016
Quite nice hotel
It located on redlight street, so depends on your interesting or not. Your choice. Lots of night club, night restaurant, etc. Hotel are quite clean, staffs are nice and friendly :)
Reviewed July 13, 2016
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Bellyana from Indonesia
Couples
Executive Room
Stayed 2 nights in July 2016
Good
Good
Reviewed July 04, 2016
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Hermes from Indonesia
Couples
Studio
Stayed 3 nights in June 2016
Warm hospitality
The response of the staff is very fast.we like the attitude of the doorman very responsive
Reviewed June 30, 2016
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Michael from United States
Solo travelers
Premium Room
Stayed one night in June 2016
Great Hotel
Real value for money. Only ussue was limited room service menu. Otherwise terrific, for price
Reviewed June 29, 2016
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Faith from Singapore
Couples
Stayed one night in June 2016
birthday staycation
awesome experience
Reviewed June 17, 2016
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