Very good 8.0
Based on 2741 reviews

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Very good



based on 2741 reviews
  • Cleanliness 8.2
  • Facilities 7.3
  • Location 8.7
  • Room Comfort/Standard 8.3
  • Service 8.1
  • Value for money 7.6
  • Food/Dining 7.2
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Surya from Indonesia
Couples
Deluxe
Stayed 2 nights in April 2016
The hotel room and the staff are very good the only problem I have is no free WiFi.
Good location, spacious room but that is all about it. The furnishing wasn't contemporary and little touches to show that the hotel care for its patrons were absent, such as appropriate clock and alarm, personalised welcome note or floral presentation. Despite the large room size, there is no bathtub in the room
Reviewed April 11, 2016
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AK from Brunei Darussalam
Couples
Deluxe
Stayed 5 nights in March 2016
Good
Clean and good location.
Reviewed April 10, 2016
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Pauline from Canada
Families with young children
Deluxe
Stayed 4 nights in April 2016
Convenience location
Very good locations but need to wait a bit long for checking.
Reviewed April 09, 2016
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YUK from China
Families with young children
Deluxe
Stayed 2 nights in April 2016
Excellent
Great and comfortable stay
Reviewed April 09, 2016
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Tino from Singapore
Couples
Deluxe Hot Deal
Stayed 2 nights in April 2016
Nice
Good
Reviewed April 08, 2016
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Wei from Singapore
Couples
Deluxe
Stayed 2 nights in April 2016
Not worth it at all
Good location, spacious room but that is all about it. The furnishing wasn't contemporary and little touches to show that the hotel care for its patrons were absent, such as appropriate clock and alarm, personalised welcome note or floral presentation. Despite the large room size, there is no bathtub in the room, just a lousy shower. To make things worse, hot water is hardly available in the shower. The technical staff wasn't friendly and haphazard and messy checks at the wash basin and shower areas to prove his non-committal explanation that the temperature was all set at a maximum temperature of 38 degrees celsius. With our experience with other hotel accommodations that the water was no where near the stated temperature and repeated feedback that the water was too cold for comfort to shower at night, he offered absolutely no empathy but simply shrugged off by saying that there was nothing else he could do as it was set by the hotel. He simply left the room without further solutions. We had to wipe the wash basin area clean prior to taking a very quick shower so as not to catch a possible chill. And on the second day, the lighting for the shower cubicle was not working at all leaving the area totally dim. We didn't bother to call for help remembering the first experience with the technician and decided to re-plan our itinerary for a shower in the late afternoon instead. The staff at the hotel lobby or along room corridors were either busy or walking around without any friendly smile, much less any simple greeting when chanced upon hotel guest. This overall experience certainly left bad taste.
Reviewed April 07, 2016
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Teh from Singapore
Couples
Deluxe
Stayed one night in April 2016
Nice, good location and clean. The staff are helpful
Nice, good location and clean. The staff are helpful
Reviewed April 07, 2016
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Chun from Hong Kong
Families with older children
Deluxe
Stayed 2 nights in September 2015
overall rate
room was small and old
Reviewed April 07, 2016
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Edwin from Singapore
Couples
Deluxe
Stayed one night in April 2016
Comfortable hotel
Generally hotel is good and comfortable. However the check in process is taking too long. Most of them takes about 10-15mins to check in. Have waited about an hour with 8-9 people in front.
Reviewed April 06, 2016
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Yaping from China
Families with young children
Deluxe
Stayed 2 nights in April 2016
poor
i don't like this hotel at all.it was really old decoration and it was the farest one to universal in festival hotels group. i won't choose it again.
Reviewed April 06, 2016
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