Very good 8.0
Based on 2748 reviews

Recent customer comments

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Very good



based on 2748 reviews
  • Cleanliness 8.2
  • Facilities 7.3
  • Location 8.7
  • Room Comfort/Standard 8.3
  • Service 8.1
  • Value for money 7.6
  • Food/Dining 7.2
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Kaiqi from Singapore
Family with young children
Deluxe
Stayed 1 night in June 2016
Staycation
Was a 1N staycation. Overall very good!
Reviewed July 02, 2016

Robert from Philippines
Couple
Deluxe
Stayed 1 night in June 2016
Convenient location but everything else mediocre
4 hrs continuous limited internet for 1 device only... Seriously... In this day and age???. No allocated parking so no sign where to park for hotel guests in the large underground parking area so we got lost without a soul around to ask. Ended up parking so far from hotel, staff hardly apologetic. Musty smokey smell in the room (non-smoking) upon entry, which they ionized while we went out. Instruction on how to get there by car on their website is also wrong - I guess they never expected people to read and follow what is written there. At least convenient access to attractions and monorail.
Reviewed June 29, 2016

Erwin from Indonesia
Family with young children
Deluxe
Stayed 2 nights in June 2016
very near to Universal Studio
t
Reviewed June 27, 2016

Shoou from Singapore
Family with young children
Deluxe Hot Deal
Stayed 2 nights in June 2016
Hotel unable to fulfil my request for a high floor
We arrived at the hotel 30 minutes late and the hotel lobby was flooded with people. We were in the queue for another 25 minutes with young children. The service counter staff told me that if I wanted a high floor it would take a longer wait despite all the time in the queue. So I had to request for a low floor room as my children were all getting restless. Upon opening the room door, there were bad stench in the room. I am truly disappointed with the type of service and the room standard provided by the hotel.
Reviewed June 21, 2016

Amy from Singapore
Family with young children
Deluxe
Stayed 1 night in June 2016
Anniversary cum school holiday staycation
Location and value for money: Carpark was not easily accessible. Check in procedure was too time consuming. It took almost an hour to check in then after that had to queue for another hour just to collect key. Ended up checking in after 4pm and had to appease the disappointed child who wanted to swim. Then it started raining till dinner time. Cleanliness: There was still a chunk of hair in the bath area which my hubby had to clear
Reviewed June 21, 2016

ANG from Singapore
Family with young children
Deluxe
Stayed 3 nights in June 2016
Staycation
Staycation with family.
Reviewed June 20, 2016

Sedney from Philippines
Family with young children
Deluxe Hot Deal
Stayed 2 nights in May 2016
Nice Room
Over all experience with the hotel is good.
Reviewed June 20, 2016

TECK from Malaysia
Family with teens
Deluxe
Stayed 1 night in November 2015
good location
clean ,friendy
Reviewed June 18, 2016

Ian from Singapore
Family with young children
Deluxe
Stayed 1 night in June 2016
More than I expected
The room is very spacious and very clean.
Reviewed June 18, 2016

Law from Malaysia
Business traveler
Deluxe
Stayed 1 night in February 2016
Good
good
Reviewed June 18, 2016


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