Excellent 8.3
Based on 5989 reviews

Recent customer comments

Filter by traveler type
Excellent



based on 5989 reviews
  • Cleanliness 8.4
  • Facilities 8.1
  • Location 9.4
  • Room comfort and quality 8.5
  • Service 8.4
  • Value for money 7.8
  • Food and dining 7.7
Sort by

Joe from Philippines
Couple
Classic
Stayed 3 nights in November 2015
A good hotel
Location, staff friendliness and cleanliness
Very good. Suggest to provide also a ref in the room.
Reviewed November 12, 2015
Did you find this review helpful?

Pichith from Cambodia
Couple
Swiss Advantage Room
Stayed 2 nights in November 2015
Bad service
It was bad.
Reviewed November 11, 2015
Did you find this review helpful?

Julie from Australia
Family with older children
Crest Suite
Stayed one night in November 2015
Fantastic
The room, location, service
My stay was excellent. I stayed in a suite that was absolutely beautiful. Service was great. I highly recommend this hotel
Reviewed November 11, 2015
Did you find this review helpful?

Anthony from Indonesia
Solo traveler
Classic
Stayed one night in November 2015
hotel with great location, old furniture
Location, high floor, beautiful city view from room.
Overall a great hotel with great location (just above raffles city shopping mall, city hall MRT station). The building is built on 1986. the furniture is old. Need renovation. Fortunately the room is still comfortable and cozy. Breakfast is quite good, even though usually not included in the promotion price. Breakfast is additional SGD38++ per person. When check in, The concierge officer will offer you executive upgrade for SGD 80++ per room per night which include breakfast, mini dinner buffet (5pm to 8pm) at the 60th floor, and complimentary WiFi in the room. A 5 star hotel should already include free complimentary WiFi in the room, not charge it to its customers.
Reviewed November 11, 2015
Did you find this review helpful?

Wee from Singapore
Couple
Harbour View
Stayed 4 nights in November 2015
Clean, Spacious, Awesome View
Clean, Spacious, Awesome View
Clean, Spacious, Awesome View
Reviewed November 11, 2015
Did you find this review helpful?

LI from Singapore
Couple
Classic
Stayed one night in November 2015
Acceptable stay but not that great
Great customer service, very prompt to guest calls from room (room request, questions, etc.), comfy bed (i guess?)
Acceptable but hotel is obviously a little old already. Their tap to the bath/shower was already broken/loose where it will comes off when you turn it at times. Overall stay just right considered it was near quite a few malls and City Hall MRT Stn.
Reviewed November 11, 2015
Did you find this review helpful?

reza from Indonesia
Business traveler
Grand Room
Stayed one night in November 2015
Nice hotel with good location
location, Room Cleanliness, Connected to Mall
Reviewed November 09, 2015
Did you find this review helpful?

Wee from Singapore
Couple
Grand Room
Stayed one night in November 2015
Excellent Service, Clean, Spacious
Excellent Service, Clean, Spacious
Excellent Service, Clean, Spacious
Reviewed November 09, 2015
Did you find this review helpful?

Arlyne from Philippines
Solo traveler
Swiss Executive
Stayed 2 nights in November 2015
splendid stay
location, staff, food
Nice stay. We were accomodated earlier than standard check in time at no extra cost. Staff is very accomodating. During dining, servers will check on you every now and then. Sumptous foods are served in every meal.
Reviewed November 08, 2015
Did you find this review helpful?

sazali from Singapore
Couple
Grand Room
Stayed one night in November 2015
Good to be back, as always!
location, location & location!
Reviewed November 08, 2015
Did you find this review helpful?


1

Select your loyalty program

At the top of the page, click on PointsMAX and you’ll see many popular airline and loyalty programs to choose from.

2

Choose a room with points

  • Free Wi-Fi
  • Popular! 61 travelers are considering this property right now
  • Earn up to 4900 points

Every eligible room will show the points you’ll earn with the booking.

3

Sign in and earn points!

  • Program Membership ID
  • I'm not staying in any of the rooms on this booking. I'm making this booking for someone else.

Fill in your membership ID for your selected program during booking. You’ll earn the amount of points shown at booking after you check out. It’s that easy!

Start here and select your preferred program: