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Very good



based on 6226 reviews
  • Cleanliness 7.7
  • Facilities 7.1
  • Location 9.4
  • Room comfort and quality 8.0
  • Service 8.0
  • Value for money 7.5
  • Food and dining 7.0
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Josephine from Malaysia
Business travelers
Metro Room
Stayed 2 nights in September 2014
Nice, comfort and conveient
Clean, pleasant and comfortable
Reviewed October 01, 2014

Kit from Hong Kong
Couples
Superior Double
Stayed 1 night in February 2014
Great Location
At Taipei station very good location. Food and shopping center around
Room is clean and location is great.
Reviewed September 28, 2014

YIU from China
Business travelers
Superior Double
Stayed 1 night in September 2014
good location
location,service and clean
Reviewed September 28, 2014

Wong from Hong Kong
Groups
Superior Double
Stayed 2 nights in September 2014
Perfect Location
Location, upgraded room, clean
Reviewed September 27, 2014

Cindy from Singapore
Families with older children
Quad
Stayed 4 nights in September 2014
Caesar Park Hotel
Location, accessibility, near the train station
Very late check-in at 3pm only. As such, had to leave luggage with concierge first upon arrival. Thereafter, had to borrow their toilet but realised that they had no toilets on the first floor! Had to make my way to the third floor - a little inconvenient. However as its location is really good, the stay was a happy one even though the room is a little dirty.
Reviewed September 26, 2014

Yu-Cheng from Taiwan
Business travelers
Stayed 1 night in September 2014
Good location
Great restaurants surrounding...
Great location, right above Taipei Main Station and there are tons of good restaurants around...
Reviewed September 26, 2014

Yu-Cheng from Taiwan
Business travelers
Stayed 1 night in August 2014
Good location
Close to subway station
It is right above the subway station....
Reviewed September 26, 2014

LAIN-JONG from Taiwan
Business travelers
Stayed 1 night in September 2014
Never come if you like clean and comfortable hotel
location is good
there is not enough seats in lobby for those who like to wait for check-in. The front desk staffs are young but with not much training. They only answer when you ask. You do not feel like a quality hotel. I have never seen such bad service when I travel around the world. I will never come back again Meanwhile, the room is smelly and not clean.
Reviewed September 26, 2014

Min from Malaysia
Business travelers
Superior Double
Stayed 1 night in September 2014
Best location
Location, service, cleanliness
Reviewed September 24, 2014

KUOJAY from Taiwan
Business travelers
Stayed 3 nights in September 2014
SOP or Customer Needs?
(1) SOP, (2) Polite, (3) Clean
The feeling is very bad. Although all the employees stick to their SOP and did a good job, they do NOT understand the customer needs. I got sick because the temperature was set too low, around 18. I tried to switch it up to 28 and switched it to "heat". I also tried to turn it off. But the workers didn't seem to understand and always turned it back to 18. It happened everyday till I got upset. Why don't they understand the subtle message that was carried by the customer's action? Besides, they wasted a lot of energy keeping the room temperature low for the whole day, even if there is nobody inside. I used only one pillow, so I piled the other three pillows up on the couch. But every day when I come back, all four pillows were put back on the bed. Then, I need to put them back on the couch again. I wonder how will they know which one was used? Similar to the first one, they follow SOP, but do not understand customer's needs. It seems that they always replace the towels and bedspreads no matter how you show them it was unnecessary. I wonder whether they really understand what environmental protection is.
Reviewed September 24, 2014


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