Very good 7.7
Based on 624 reviews

Verified traveler reviews

Filter by traveler type
Very good

based on 624 reviews
  • Cleanliness 8.2
  • Facilities 7.9
  • Location 7.0
  • Room comfort and quality 8.3
  • Service 8.2
  • Value for money 7.4
  • Food and dining 7.1
Sort by

Kheng from Malaysia
Families with young children
Japanese Quad Room
Stayed 2 nights in May 2016
Good hotspring and spa resort for family with young children
Not many choices for meal during the weekdays. Good facility provided in the room and the kids enjoyed the stay. It is worth to come back for holiday in future.
Reviewed June 22, 2016

YH from Singapore
Families with young children
Triple Room
Stayed 1 night in June 2016
Resort overall
The resort was clean and had a very relaxing environment. There were many outdoor hot springs of different effects. Only downside was that the food variety was limited, not value for money either.
Reviewed June 18, 2016

GILBERT from Australia
Families with older children
Japanese Quad Room
Stayed 1 night in June 2016
Decent - but considered quite pricey
Too many bugs - should do mosquito fogging. The hot spring is quite nice but can't compare to Hokkaido ones. Room was good sized for 4 pax. Supposed to stay 2 nights, but we left after 1 night. Probably had too high an expectation.
Reviewed June 13, 2016

NGOC from Singapore
Families with young children
Western double room
Stayed 4 nights in May 2016
Dinner choice is little , hope more choice .
Reviewed June 05, 2016

mike from United States
Double Room
Stayed 2 nights in May 2016
big hot spring resort
Had two cloudy days, our first visit. Royal bus line goes right to the door. Many choices of in or outdoor, clothing or natural. Big buffets. Mongolian BBQ plus. Wish we had washlet toilet. Nice jazz music. Helpful staff.
Reviewed May 26, 2016

Glennda from Singapore
Double Room
Stayed 1 night in May 2016
Comfortable stay!
The location of Tien Lai was a bit out of the way, but thankfully there were many cabs around the area and the nearest Jinshan district so getting around wasn't too bad. Overall, the hot spring experience in both the room and the hotel were awesome!
Reviewed May 15, 2016

Perry from Hong Kong
Families with young children
Japanese double room
Stayed 1 night in April 2016
Wonderful service
Spa facilities are very good, we enjoy much to spa inside room as well with perfect view. The bed is very comfortable, staffs are very nice and helpful ~ My kid is happy to play around. It is the 2nd time I come here, and definitely will recommend my friends to come
Reviewed April 28, 2016

Chiahui from Taiwan
Families with older children
Quad Room
Stayed 1 night in April 2016
Kids had a great time!
Highly recommended to family with kids
Reviewed April 25, 2016

Yiling from Singapore
Solo travelers
Double Room
Stayed 3 nights in April 2016
Reviewed April 11, 2016

Li from Taiwan
Families with young children
Japanese double room
Stayed 2 nights in March 2016
Reviewed April 06, 2016


Select loyalty program

Loyalty Program A Loyalty Program A
Loyalty Program B

In the menu, click PointsMAX and select your favorite loyalty program.


Select a room that earns points

Hotel Room A
Room Info
This booking earns
5,000 points

Choose a room offer that comes with points, which are earned automatically with that booking.


Enter membership ID

Country of passport
Program Membership ID

Fill in the membership number for you selected program when completing your reservation. The points will be added to your account after you check out.

Start here and select your preferred program: