Excellent 8.3
Based on 5784 reviews

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Excellent



based on 5784 reviews
  • Cleanliness 8.7
  • Facilities 8.3
  • Location 9.3
  • Room comfort and quality 8.5
  • Service 8.3
  • Value for money 7.2
  • Food and dining 7.8
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Toshiro from Japan
Business traveler
Superior Room King Bed
Stayed 1 night in December 2015
Service of Staff was not satisfied
Location, Food, Wifi
Reviewed December 22, 2015

Bill from United Kingdom
Couple
Superior Room King Bed
Stayed 1 night in December 2015
Overnight at Suvarnabhumi
Location, Location, 24 hour restaurant
Staff were efficient and friendly, the lobby and reception area were pleasant enough. the room was a big disappointment. Very old fashioned and tired looking.seemed like the original carpet from whenver th eplace was built. poor water pressure in the shower. this hotel's rooms could really do with a serious refurbishment. I would choose another hotel in future.
Reviewed December 21, 2015

Chee from Singapore
Family with young children
Superior Twin Room
Stayed 1 night in December 2015
A transit Hotel
It is what it is suppose to be.
Reviewed December 21, 2015

Karl from Canada
Solo traveler
Superior Room King Bed
Stayed 1 night in December 2015
Overnight stay
Convenience, Service, Breakfast
Reviewed December 19, 2015

kathy from New Zealand
Family with young children
Superior Room King Bed
Stayed 1 night in December 2015
Comfort
Staff, efficiency, friendliness
Great service, from the moment we arrived.
Reviewed December 18, 2015

Maria from Philippines
Business traveler
Superior Twin Room
Stayed 1 night in December 2015
Location
Location, Breakfast, cleanliness
Can't beat the location of this hotel, especially for travellers who have to stay the night in Bangkok and have flights to catch the next day.
Reviewed December 17, 2015

aaron from Canada
Couple
Deluxe King Room
Stayed 1 night in December 2015
convenient for a transit
location, room comfort and free airport pickup
A good nites stay after a long haul flight
Reviewed December 17, 2015

GREGORY from Australia
Family with young children
Superior Room King Bed
Stayed 2 nights in December 2015
Fantastic Family 2 Day Getaway
The food, The King Size Bed, The staff
Pleasant
Reviewed December 13, 2015

Brian from Australia
Business traveler
Deluxe King Room
Stayed 1 night in December 2015
Thumbs down on Novotel BKK
Ease of access from the airport (although not very); comfortable bed; good water pressure in the bathroom
Very large room, poorly laid out. Typical bad lighting in the bathroom, aside from the burned out light bulbs, no thought given to the fact that someone might actually want to shave using the bathroom mirror and inadequate lighting; no comfortable reading chair with suitable lighting; in-room-safe too small to accept a small sized lap-top computer; badly faded room finish - stained / burned carpets, scratches in most of the furniture etc. etc., burned out light bulbs not only in the bathroom; not enough tables in the restaurant for breakfast, had to wait and add to that the 15 minute wait for cooked eggs from the over-worked counter staff; and the final insult - although I had paid full price for the room, when I checked in at midnight and said I wanted to check out at 2:00 PM the next day (14 hours in the room) I had to argue with the front desk because their check-out policy insists that the check-out cannot be later that 12:00 noon. In short a typical unsatisfactory experience at an Accor hotel. My advice is only if you're desperate. (I have belonged to Accor's membership programme for years, but this was the last time I will stay at an Accor property).
Reviewed December 12, 2015

Jan from United Kingdom
Couple
Superior Room King Bed
Stayed 1 night in December 2015
Good airport hotel stay
Comfort
Reviewed December 12, 2015


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