Excellent 8.3
Based on 5787 reviews

Recent customer comments

Filter by traveler type
Excellent



based on 5787 reviews
  • Cleanliness 8.7
  • Facilities 8.2
  • Location 9.3
  • Room Comfort/Standard 8.5
  • Service 8.3
  • Value for money 7.2
  • Food/Dining 7.8
Sort by

GREGORY from Australia
Families with young children
Superior Room King Bed
Stayed 2 nights in December 2015
Fantastic Family 2 Day Getaway
The food, The King Size Bed, The staff
Pleasant
Reviewed December 13, 2015

Brian from Australia
Business travelers
Deluxe King Room
Stayed 1 night in December 2015
Thumbs down on Novotel BKK
Ease of access from the airport (although not very); comfortable bed; good water pressure in the bathroom
Very large room, poorly laid out. Typical bad lighting in the bathroom, aside from the burned out light bulbs, no thought given to the fact that someone might actually want to shave using the bathroom mirror and inadequate lighting; no comfortable reading chair with suitable lighting; in-room-safe too small to accept a small sized lap-top computer; badly faded room finish - stained / burned carpets, scratches in most of the furniture etc. etc., burned out light bulbs not only in the bathroom; not enough tables in the restaurant for breakfast, had to wait and add to that the 15 minute wait for cooked eggs from the over-worked counter staff; and the final insult - although I had paid full price for the room, when I checked in at midnight and said I wanted to check out at 2:00 PM the next day (14 hours in the room) I had to argue with the front desk because their check-out policy insists that the check-out cannot be later that 12:00 noon. In short a typical unsatisfactory experience at an Accor hotel. My advice is only if you're desperate. (I have belonged to Accor's membership programme for years, but this was the last time I will stay at an Accor property).
Reviewed December 12, 2015

Jan from United Kingdom
Couples
Superior Room King Bed
Stayed 1 night in December 2015
Good airport hotel stay
Comfort
Reviewed December 12, 2015

Mohamed from Maldives
Families with young children
Superior Room King Bed
Stayed 1 night in December 2015
Swarming with mosquitoes
Location location location
My toddler was bitten by mosquitoes throughout the night and she couldn't sleep at all. When we checked in, the shower drain was full of hair... Gross!!
Reviewed December 10, 2015

supakorn from United States
Families with young children
Executive Premier Floor King Room
Stayed 1 night in November 2015
Great stay for the night before or after trips
Distance to the airport, food, spa/massage.
Great night sleep with great food and services.
Reviewed December 09, 2015

patricia from United Kingdom
Solo travelers
Superior Twin Room
Stayed 1 night in December 2015
disappointed thai food western not authentic
location, location , bed
good and convenient but pricey
Reviewed December 08, 2015

PINTIRA from Thailand
Business travelers
Superior Room King Bed
Stayed 1 night in December 2015
Near airport
Nice hotel, near airport, good food
Nice hotel and free airport transportation 24 hrs.
Reviewed December 07, 2015

Kathie from United States
Couples
Superior Room King Bed
Stayed 1 night in December 2015
Convienent location
Location, location, location
Our stay was fine.
Reviewed December 06, 2015

Kattaleeya from Thailand
Couples
Superior Room King Bed
Stayed 1 night in November 2015
High price low service
I am very disappointed ... High price low services
Reviewed December 05, 2015

Penny from Australia
Solo travelers
Deluxe King Room
Stayed 1 night in November 2015
Tranquility at the airport
Staff , space , pool
Reviewed December 02, 2015


1

Select loyalty program

PointsMAX
Language
Loyalty Program A Loyalty Program A
Loyalty Program B

In the menu, click PointsMAX and select your favorite loyalty program.

2

Select a room that earns points

Hotel Room A
Room Info
This booking earns
5,000 points

Choose a room offer that comes with points, which are earned automatically with that booking.

3

Enter membership ID

Country of passport
Program Membership ID
1234

Fill in the membership number for you selected program when completing your reservation. The points will be added to your account after you check out.

Start here and select your preferred program: