Exceptional 9.1
Based on 1188 reviews

Recent customer comments

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based on 1188 reviews
  • Cleanliness 9.4
  • Facilities 9.1
  • Location 9.7
  • Room Comfort/Standard 9.2
  • Service 9.1
  • Value for money 8.4
  • Food/Dining 8.5
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Fong from Macau
Families with young children
Stayed 3 nights in December 2014
good stay
1. Location 2. Staff Performance 3. Fast check-in and out
We have a very good experience with this hotel. Very impressed by the hotel service.
Reviewed December 31, 2014

SAMI from Macau
Stayed 2 nights in November 2014
Bad service and very old now
Location, location, location
I have had a bad experience this time. This is the 3rd time I choose to stay at Kempinski Hotel because I found it new and with good services the previous two times. However this time the hotel really disappointed me a lot...when the receptionist was escorting me to the room I was pulling my luggage but he didn't offer any help at all. Secondly the room is turning too old and the curtain inside the bathroom is not working and had a bad smell. Lastly and irritate me the most is when I called for the hotel shuttle service, the bell asked me to wait at the lobby then will notify me when the shuttle arrived, however he let other passengers get on the shuttle and totally forgot I was waiting at the lobby for 15 minutes already. I definitely will not stay at this hotel anymore!!!!
Reviewed December 27, 2014

SUNGSU from South Korea
Stayed 4 nights in December 2014
Perfect location!!, resort style hotel
Perfect location, resort style hotel, good food
Location is perfect!, Siam paragon is connected by passage, Gourmet market is useful supermarket in siam paragon. Swimming pool is wide and resort style. Palm & tropical tree is there. food is good and delicious. executive lounge service is very nice and staff is friendly.
Reviewed December 21, 2014

Yuan from China
Solo travelers
Stayed 2 nights in December 2014
good location , clean room
we stayed at Kempinski in 2 nights when stopped by in Bangkok. It located in Siam commercial center, inter-connected to Siam Paragon, staff is very polite. When we checked in, hotel offered us a smelling room at 4th floor, we felt very unconformable, but they changed room for us very quickly. It's Christmas seasons during our stay, we say hello to the "Santa Claus"at lobby, in front of Christmas tree, but he did not give us any feedback, even a smile we did not receive. Rule "Santa Claus" we can't accept at this 5 star hotel, we are very regret about this.
Reviewed December 21, 2014

Seonah from South Korea
Stayed 3 nights in December 2014
Nice stay
Location, room, pool and garden
Reviewed December 19, 2014

KIT from Hong Kong
Solo travelers
Stayed 3 nights in December 2014
An enjoyable stay
Excellent breakfast. Very good customer service and location.
Reviewed December 16, 2014

SOJIN from South Korea
Solo travelers
Stayed 1 night in December 2014
Reviewed December 14, 2014

Zuhair from United Arab Emirates
Families with young children
Stayed 5 nights in December 2014
Great Experience
Every thing
Reviewed December 10, 2014

Zuhair from United Arab Emirates
Families with young children
Stayed 5 nights in December 2014
Every think almost
Reviewed December 10, 2014

Zuhair from United Arab Emirates
Families with young children
Stayed 5 nights in December 2014
Service, food and location
Reviewed December 10, 2014


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