Recent customer comments

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Excellent



based on 1614 reviews
  • Cleanliness 8.4
  • Facilities 8.5
  • Location 8.1
  • Room comfort and quality 8.3
  • Service 8.4
  • Value for money 8.3
  • Food and dining 8.1
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Low from Malaysia
Business traveler
Deluxe
Stayed one night in April 2015
Excellen services but traditional design
Clean, good facilities and quite
Reviewed April 30, 2015
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Ketkaew from Thailand
Couple
Deluxe
Stayed 2 nights in April 2015
Hapy
Service cleanliness welcoming
Enjoyable
Reviewed April 27, 2015
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Mark from United States
Business traveler
Deluxe
Stayed 3 nights in April 2015
Great Location
Within walking distance of night market and still a good value.
The food could use some improvment (bacon not good at all), but overall it's still a good value for the money.
Reviewed April 18, 2015
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Moe from Myanmar
Couple
Superior
Stayed 2 nights in April 2015
First class experience
The food was wonderful and priced very well.The staff gavevus a beautiful welcome with lots of unexpected gifts,flowers n chocolates etc. the old cuntry styled music was a pleasure to listen
We enjoyed our stay so much and felt very sad to say good bye to the hotel and it staff. We will definitely return to this hotel upon our next visit and recomend it to our friends.Thanks you Empress.
Reviewed April 17, 2015
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james from United Kingdom
Solo traveler
Deluxe
Stayed 2 nights in April 2015
Good value
free welcome goody bag, turn-down service with orchids every night, grandeur
very pleasant stay, efficient from check-in to check-out, nothing was too much trouble for the staff, minimum fuss. Asked to check out a bit later than 12 and told no problem. Bell hop service could have been better, nobody on our arrival, then nobody to take luggage to room on arrival. On 16th floor, so concerned one window was unlocked- could be problematic for this with children. A guest lounge available on floor 17 for use of those staying on floors 16 and 17, but not as advertised. No snacks, drinks or newspapers available, just a seating area.
Reviewed April 16, 2015
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chris from Canada
Couple
Deluxe
Stayed 2 nights in April 2015
Very nice...Excellent value
location, staff, food
Excellent ...would go back again
Reviewed April 15, 2015
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Wai from China
Couple
Deluxe
Stayed one night in April 2015
it is just okay
the receptionist is kind and the room is quite spacious
An okay hotel but the facilities are a bit old. it's close to the night biazza and the place is quiet
Reviewed April 07, 2015
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guoqiang from China
Couple
Deluxe
Stayed one night in April 2015
Big bed& room, nice location, good breakfast
Bed, breakfast, location
good in total, a little luxury, very big bed & room, nice breakfast, location is a little remote to ancient city, key is a problem when firstly u left u need the stuff to open the door, made us wait for 10 min.
Reviewed April 04, 2015
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graeme from Australia
Couple
Superior
Stayed 3 nights in March 2015
Excellent customer service
STaff excellent, Pool and rooms large
One of the best Hotels I have every stayed .Staff where excellent customer service,,The rooms large and clean, arrival Bag of chocs and fresh fruit..FREE...The pool area Great,, WIFI not always working but free
Reviewed March 31, 2015
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WEIGUANG from China
Solo traveler
Superior
Stayed 4 nights in April 2014
Good hotel
Service, Environment, Food
Reviewed March 28, 2015
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