Recent customer comments

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Excellent



based on 4751 reviews
  • Cleanliness 8.7
  • Facilities 8.6
  • Location 8.3
  • Room Comfort/Standard 8.7
  • Service 8.4
  • Value for money 8.1
  • Food/Dining 7.9
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Piengploy from Thailand
Solo traveler
Deluxe Terrace
Stayed 1 night in December 2015
Love it !!!
Location, cleanness, comfort
Reviewed January 03, 2016

FUNG from Hong Kong
Family with young children
deluxe corner
Stayed 2 nights in December 2015
ok
ok
ok
Reviewed January 02, 2016

tippawan from Thailand
Couple
Deluxe Room
Stayed 1 night in December 2015
Good place for vacation
Relax comfortable and good staff performance
We stay only one night but feel very relax and nice for short trip.
Reviewed January 02, 2016

Andrew from Australia
Couple
Deluxe Room
Stayed 1 night in December 2015
Very overated. Breakfast needs total rethink.
Pool Areas, bay outlook from balcony
To begin with, the positives. Friendly, helpful and accommodating front desk and concierge staff. Wonderful pool and outdoor areas and friendly pool bar staff. The negatives... the rooms (at least the two we stayed in) are not up to scratch with maintenance and cleanliness. Mouldy bathrooms, badly scratched, stained floors and walls, trims. Hair on floors when checking into room first day. Blood stains evident on linen after room made up on the second day. Totally unacceptable for a hotel of this supposed class. The breakfast buffet was dissapointing. Coffee / Tea station which was suppised to be manned by staff was not being attended to, resulting in guests giving up waiting in disgust and going to serve themselves. Coffee jug ran out and was not replenished. One undersized toast machine for close to 300 guests in the buffet area, resulting in long wait times. Fried eggs dished up would run out within the minute resulting in 10 minutes more of wait time for the next batch. Either your eggs are going to get cold or your toast is if you can even be bothered waiting, because apart from some bacon that was 95% fat 5% bacon, there were none of the other western accompaniments such as fried tomatoes, hash browns, baked beans etc Staff in the buffet area seemed not friendly or helpful whatsoever. Tables crammed so close together that people trying to find their way through to the buffet kept bumping into our table. Overall, the breakfast was a total disaster and requires a total overhall and rethink. If you want a relaxing poolside stay, this is the place, however barely comes close to being a 3 star let alone anything else.
Reviewed January 02, 2016

higuchi from Japan
Couple
Dara Suite With Breakfast
Stayed 3 nights in December 2015
Good facility but bad hospitality
Facility is excellent. Dara sweat room is perfect
I think too many arrogant mainland Chinese tourist suffered staffs and made them non-smiled because their behavior was horrible in anywhere. No good relation between staff and the made staff no-smile. And restaurant and spa cannot be expected. May Be no any Chinese tourist uses so any Thai and western food is not be important items in this hotel. Spa is one of poorest one in pattaya. If you are not Chinese, better not to choice this hotel.
Reviewed January 02, 2016

amher from Australia
Solo traveler
Deluxe Room
Stayed 3 nights in December 2015
Its ok
Great view of the ocean
Not bad at all
Reviewed January 02, 2016

krittayanee from Thailand
Couple
Dara Deluxe Room
Stayed 1 night in December 2015
it so beautiful place^^
good room
clean room beautiful place
Reviewed January 01, 2016

Girmay from United States
Couple
Stayed 1 night in December 2015
Paradise
The clean beach. The best lobby ever. Lastly the room was a dream room, equipped with the best tv shows.
Reviewed December 30, 2015

Panisara from Thailand
Family with young children
Deluxe Room
Stayed 1 night in December 2015
Small hotel, Good location, Nice swimming pool
Swimming Pool, Large Room, Location
It was the long weekend then very crowded. Staff Services were not good, not enough at all. Some requests were ignored. I had to take almost 1 hr for wine opener. Finally I didn't get it.
Reviewed December 28, 2015

Yue from China
Couple
Stayed 3 nights in December 2015
sea-view
nice service, swimming pool, sea-view Room and A private beach
Reviewed December 26, 2015


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