Very good 7.5
Based on 2599 reviews

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Very good



based on 2599 reviews
  • Cleanliness 7.7
  • Facilities 7.5
  • Location 6.8
  • Room comfort and quality 7.9
  • Service 7.9
  • Value for money 7.6
  • Food and dining 7.2
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Timothy from New Zealand
Families with young children
Deluxe Family
Stayed 4 nights in November 2015
Overpriced and too remote
Breakfast - but get it inclusive, Water Park right next door, Gardens
Disappointed in a word. The resort is completely removed and remote to any attractions you might want to visit. Trips usually involved 2-3 hours travelling and cost 50-75 dollars (1000-2000 Baht). Trapped with few dining options eating at the resort is expensive. The water park is small but quite fun and the kids will enjoy it although it has a lack of shade. Worst was the room in what we referred to as Stalag 9. The building is stark and noisy, every sound echoing through the halls much like a one imagines a prison block sounds. Add a few drunk and loud , their brat kids high on sugar and short on sleep and you get the idea. I have stayed in many five star hotels, this is nothing more than a smart motel with attached water park. Five stars it is not. Not good value for money and extra cost with few options to avoid (food and travel) make this a choice best only for quick stopovers as it is right beside the airport in fact so close conversations stop every time a jet lands or takes off
Reviewed November 11, 2015
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Nisit from Thailand
Families with young children
Deluxe Family
Stayed 2 nights in October 2015
Not so impress with room and facsilities quality
free water park
Room decoration is poor. Water supply pressure is way to low, sanitary spray can't even do its work. Shower is fail ti rinse, hot water is unstable. So many dead light bulps, 30-40% of total in room are not functioning. Key card system is crap, expire itself and have to contact FO counter which is far away from room.
Reviewed November 06, 2015
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monika from Poland
Families with young children
Stayed 2 nights in October 2015
Good hotel for kids
Very Good breakfast, nice pools, Aqua park
Reviewed November 05, 2015
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Vasu from Thailand
Families with young children
Deluxe Family Suite 2-Bedroom
Stayed 2 nights in October 2015
Never impress Centara hotel
Water park
Poor service. Cannot play DVD in the room. Old furniture and not modern.
Reviewed November 04, 2015
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CHENG from Malaysia
Families with young children
Deluxe
Stayed 3 nights in October 2015
So So staff service
Water Park, Hotel Facilities
Over all is good. Water park was fun, even for adults. The only thing I will complain about is breakfast. I mean the food there is fine but their staffs are not friendly. If they call themselves a 5 star then they will need to improve their staff service. No smile, no greetings...I feel like they are there only for the sake of work. It was packed at that time and customers had to wait for a long que to be seated. A male front desk staff who checked us in and out was good. Location of the hotel is quite far from everything. If you don't need the water park, you can stay somewhere else nearer to the town. Easier for food and shops.
Reviewed November 02, 2015
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So from Hong Kong
Couples
Deluxe
Stayed one night in October 2015
Stay 1/2 days is enough
Big hotel, water park is good
Nice hotel but the water park is a bit small
Reviewed November 02, 2015
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Martin from Germany
Families with young children
Luxury Suite 2-Bedroom
Stayed 4 nights in October 2015
Nice place, if you know what you are looking for.
Water Park, Luxurious 2 Bedroom Suite, Gym
Since we knew all the downsides from the reviews (airport proximity, far away from main beaches, breakfast queues), it was a nice stay. We rented a car to avoid the taxi fees for every trip (4 persons). The breakfast queue can be avoided by getting up early (6am). The food is fine, but not very special. Outside the airport noise is quite frequent, but at night and in the room it was almost inaudible. I guess the double glass did do its part. We had a bit of an annoyance with the room safe, which did not work reliably until the last day. The technician had to come 4 times, but it was manageable (leave bag with valuables at the reception). The suite was really nice with a fully eqipped kitchen, 3 TVs and individual airconditions for every room. The whole layout is very spacious and the balcony is quite large as well. The water park is fantastic for kids (and adults) and they have 5 very different rides, a wave machine and mini sledges for 2-3 year old kids. As with all things in life, if you know what you want and plan accordingly, you can avoid disappointments.
Reviewed October 29, 2015
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Arjan from Netherlands
Families with young children
Stayed 2 nights in October 2015
Doesn't deserve a 5 star rating
Waterpark, staff, golf buggy's to drive you around
Overall the resort is nice with the water park as a big plus. The downsides are that the resort is huge and you have to rely on the golf buggy's to transport you around if you want to go somewhere. The buildings on the resort seemed to be a bit dated and some were even torn down and broken which I think shouldn't be visible to the guests. The staff is very helpful though and if you like water a visit to the water park in the resort is a must do.
Reviewed October 28, 2015
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Sarintip from Thailand
Groups
Penthouse Pool Suite 3-Bedroom
Stayed 2 nights in October 2015
I would not recommend it.
Comfortable bed. Nice room. Huge living area.
The service is very poor, their management on the system and quality control is not as impressive as a 5-star hotel should be at all. Definitely more suitable for families with children as they have the water park. However, they still cannot perform well enough for the guests.
Reviewed October 27, 2015
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Chirarat from Thailand
Solo travelers
Deluxe
Stayed one night in October 2015
Family water park hotel for children on holiday.
Spacious room ; big bathroom ; good amenities.
Pleasant and enjoyable. Hotel should warn customers that the private beach attach has a seabed like a saucepan and should mark the area properly !
Reviewed October 27, 2015
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