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Very good

based on 93 reviews
  • Cleanliness 7.3
  • Facilities 6.9
  • Location 8.0
  • Room Comfort/Standard 6.8
  • Service 7.0
  • Value for money 7.5
  • Food/Dining 5.9
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Piyasut from Thailand
Standard Double Bed
Stayed 1 night in February 2014
Good Location, Cheap, Clean room
Good Location, Cheap, Clean room
Good Location, Cheap, Clean room
Reviewed December 04, 2014

Michael from United States
Families with young children
Standard Double Bed
Stayed 2 nights in November 2014
love the place!
Sheets location and size.
Reviewed November 23, 2014

May from Singapore
Standard Twin Bed
Stayed 3 nights in September 2014
Ok ! la
It ok!
Reviewed October 26, 2014

Andrew from Singapore
Standard Double Bed
Stayed 4 nights in October 2014
It's just ok
cleanliness, location, near shops
Together with my wife I have stayed at Crystall Inn over the past 10 years. It's not fancy's clean and basic ...and has always represented good value for money. During our most recent stay in October 2014 there was a noticeable drop in standards and it's borderline whether or not it's still good value for money especially at 1200 bhat per night . The positive features of Crystall Inn are cleanliness and location although I would prefer it if it was closer to town rather than a 10 minute walk. Well that's about it for positive features. It's worth mentioning though that the thoroughly miserable staff on the front desk in previous years have been replaced thank god with more pleasant ones. Now for the negatives: 1. whilst the water pressure is good the showers are cold/coolish. I prefer hot showers. 2.The bathrooms are clean but rather grubby and need renovated. 3.There is no safety deposit box in rooms nor are there any deposit facilities at reception. This means that money, travellers cheques and passports have to be carried about all day in a money belt in hot sticky weather. So take a supply of sandwhich bags to avoid sodden passports. I will now think twice about staying here again 4. The breakfast is merely adequate
Reviewed October 07, 2014

SAJITHA from Singapore
Standard Double Bed
Stayed 1 night in April 2014
Value for money but staff need training
Very close to the pier (about fifteen minutes by minivan), toilet and bathroom small but clean, served us extra eggs and toast at breakfast though we had to pay a little extra.
We arrived late at night, about 10+pm. Upon arrival, nobody was seen at the counter. A guy came out of the "internet room" and told us to wait as the reception guy had gone out. The first guy went back to his internet room and was doing whatever he was doing on the computer. Ignored us totally. I speak some Thai so managed to ask him if we could check in. He asked how many rooms and then said he will text the recption guy to come back. Nothing for nearly half an hour, although we tried to show we were tired and just really wanted to sleep. Told interney guy once again, hey we are hungry and we just need to sleep, too. Maybe we should go eat first (the we thought the better of it as nothing was open around and we had to walk quite far to search for something, a nightmare in the dark ,two of us are girls, and with big bags). We waited almost an hour before the recotion guy came back with a bag of dessert in his hands. I asked him in Thai, where hae you been? we are so hungry and tired". Not an apology or anything. Just looked at me with a smile that said "shut up or i'll be a pain in the B*&& and do this really slow". So I shut up. All in all, they need proper staff that don't disappear. Breakfast the next day was ok. W asked for extra toast and boiled eggs. They gave it to us for just 30 baht (costs nothing almost, despite being grumpy and standing up and bringing it to us form the kitchen like we were wasting his time. Made me wonder if he'd spat in it before bringing it to us.
Reviewed April 22, 2014

WIPA from Thailand
Standard Double Bed
Stayed 1 night in March 2014
In Phuket Town, Good for meeting and shopping.
Location is very good, Room is clean and also Non-Smoking.
The location is very good. I booked this hotel because my friend has a wedding ceremony nearby so it's save cost and also good of transportation. Taxi is in front of hotel, Late C/O until 2PM is free, if late till 5PM charge THB300 is reasonable. But one weak thing is the room quite small and the drinking water in the room need to improve.
Reviewed March 15, 2014

Jennie from United Kingdom
Standard Double Bed
Stayed 1 night in April 2013
Comfortable stay in the centre of Phuket
Central location, large room, comfortable bed
The Crystal Inn in centrally located, with easy access to the restaurants, markets and other sites around Phuket. This hotel is in the town, and therefore not suitable for those wanting a beach stay. We used it as a base for a night before getting a ferry onwards to visit the islands. The room is large, clean and comfortable. The staff performance was poor, they were inattentive and rude when we asked for the wifi code. The hotel is fine for an overnight stay, but I wouldn't recommend it for longer.
Reviewed January 05, 2014

ou from China
Solo travelers
Standard Twin Bed
Stayed 3 nights in November 2013
Economical inn
Breakfast and hospitality
Very economical inn in the town.And it's easy to find.
Reviewed December 15, 2013

Neil from United Kingdom
Standard Double Bed
Stayed 2 nights in March 2013
Comfortable hotel convient location
Central, large room, wifi
Reviewed June 26, 2013

Sunniva from Norway
Solo travelers
Standard Double Bed
Stayed 1 night in November 2012
Nice budget room
Close to pier, centrally located
Nice comfortable room. Close to the pier, great for a stop over on your way to Phi Phi
Reviewed May 09, 2013


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