Very good 7.8
Based on 649 reviews

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Very good



based on 649 reviews
  • Cleanliness 8.1
  • Facilities 7.5
  • Location 8.3
  • Room Comfort/Standard 7.7
  • Service 7.6
  • Value for money 7.9
  • Food/Dining 7.4
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Lee from United Kingdom
Families with young children
Deluxe Garden Wing
Stayed 3 nights in January 2016
Much better than their online reviews suggest
Location, Swimming Pools
Hotels facilities would suggest it is a 4 star hotel, but staff service is not a 4 star standard. 3 stars would be more appropriate I think. 2 or 3 swimming pools, yet pool towels were only available for one and you had to go over sign towels out, walk back to the other pool and then go back and return your towels later. Pool bar but no one there to serve - again you had to walk over the other pool to get any service. Staff were helpful at breakfast, taking food to our room for us from my wife who was stuck in bed following some time in hospital. Location was great with restaurants and shops just outside, and the beach 100m away. Deposit system was odd - had to pay a deposit on arrival which was fine. However when we checked out they wanted us to pay extra for our food bills and then return our deposit in 2 weeks which is very odd. Managed to get them to take the bills out of the deposit, but the balance of our deposit is still going to take 2 weeks to be returned to our card - waiting to see if this actually happens. Overall staff were fairly helpful, but the hotel is missing its potential.
Reviewed February 03, 2016

JUN from Hong Kong
Families with young children
Grand Deluxe
Stayed 4 nights in December 2015
It was not bad
Swimming pool
Reviewed December 26, 2015

stephanie from Malaysia
Business travelers
Deluxe Garden Wing
Stayed one night in November 2015
Nice,Pleasant Stay
Clean room, Great facilities and Friendly Stff
Reviewed December 21, 2015

mordechai from Israel
Solo travelers
Deluxe Garden Wing
Stayed 3 nights in November 2015
Very good hotel nice garden Easy go to beach
Nice staff nice garden flowers and nice big pool
Goog
Reviewed December 02, 2015

TUCK from Malaysia
Business travelers
Superior (Twin Bed only)
Stayed 3 nights in November 2015
Good
comfortable
Reviewed November 28, 2015

mohamed from United Arab Emirates
Couples
Deluxe Garden Wing
Stayed one night in November 2015
I love the hotel and it's really a good place to s
Room type, the landscape and location
It was really amazing and it was the best
Reviewed November 22, 2015

Dorothy from Australia
Couples
Deluxe Bungalow
Stayed 7 nights in October 2015
7 Days of Relaxaton
Staff friendliness; Gardens and pools are beautiful; located close to the beach and shops
The resort was clean and the service helpful and friendly. There was a very wide variety of food available at breakfast and there was always staff available to help with anything you wanted. Our room was very clean. My only suggestion would be to install ceiling fans as we found the air conditioner a little distracting when trying to sleep. The gardens and pools are immaculately maintained and the you can walk to the beach and shops in minutes. We had a wonderful stay.
Reviewed November 02, 2015

Nicole from Australia
Couples
Grand Deluxe
Stayed 6 nights in October 2015
A week away
The Location, The Rooms, The Pool..
The hotel was lovely and we were upgraded on arrival. The room was big and clean and lovely but the staff were very unsatisfactory. There were so many of them but none of which seemed to take ownership of any tasks and they argued with themselves in front of customers.
Reviewed October 22, 2015

Gizem from Turkey
Solo travelers
Superior (Twin Bed only)
Stayed 3 nights in September 2015
great place to stay in phuket
location, ambiance, clean rooms
Reviewed September 25, 2015

Graeme from New Zealand
Couples
Superior (Twin Bed only)
Stayed 11 nights in August 2015
Pleasant stay
Changed sheets every day-3 pools-pleasant staff
Very good. Only short walk to main shopping centre. Enjoyed the pools.
Reviewed September 08, 2015


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