Recent customer comments

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Very good



based on 407 reviews
  • Cleanliness 8.8
  • Facilities 8.3
  • Location 6.7
  • Room Comfort/Standard 8.5
  • Service 8.5
  • Value for money 8.3
  • Food/Dining 6.9
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Christopher from United Kingdom
Solo traveler
1 Bedroom Suite With Kitchenette
Stayed one night in May 2016
Huge apartment
It was very nice indeed. Very huge room and nice staff and facilities. Be aware that the pictures shown on the website are not of the villas. There are two outriggers. Overall nice. Would have been nice to have some coffee.
Reviewed May 17, 2016

Wiyada from Thailand
Family with older children
Duplex Suite-2-Bedroom
Stayed 2 nights in May 2016
Spacious room and great facilities
Spacious room and facilities made our stay really comfortable and joyful. We will certainly come back. Thank you.
Reviewed May 10, 2016

LAI from China
Family with young children
2 Bedroom Pool Side Villa
Stayed 3 nights in April 2016
good good command
all things are well, but the price is little expensive
Reviewed April 13, 2016

ronen from Israel
Family with young children
Duplex Suite-2-Bedroom
Stayed 4 nights in April 2016
Disappointing expirience
Overall very disappointing, the breakfast is very poor, the swimming pool is limited and not convenient, there were stains all over the dining chairs, you need to pay extra in order to use other hotels that belong to the Laguna and to get there is very annoying, you need to take 2 shuttle bus. Will not recommend this hotel.
Reviewed April 09, 2016

Camille from Hong Kong
Family with young children
4 Bedroom Pool Villa
Stayed 6 nights in February 2016
Good
Good
Reviewed February 24, 2016

Xi from China
Family with older children
Duplex Suite-2-Bedroom
Stayed 2 nights in February 2016
Excellent experience
Environment, location, service
It was excellent overall. The rooms are perfect for family to stay, and the views of the surrounding area are so peaceful. The hotel has travel agent to arrange for day trips. There's shuttle bus to canal village and to the beach. The only thing is that it took quite some time to find the hotel area at the beachside and there's no sign board... But overall we love the staff, the tropical feeling and the beautiful rooms there.
Reviewed February 10, 2016

Charlotte from United Kingdom
Group
3 Bedroom Pool Villa
Stayed 3 nights in December 2015
Great villa, excellent location, good value
Value, service, size of villa
Excellent stay. Villas are a great size. Outside space is a little cramped for a big group. Excellent value for money and helpful staff
Reviewed February 04, 2016

Yan from China
Family with young children
One-Bedroom Suite
Stayed 3 nights in January 2016
Very difficult to find the hotel, Tv doesn't work when it was raining.
Poor service
Reviewed February 01, 2016

jang from South Korea
Family with older children
Duplex Suite-2-Bedroom
Stayed 4 nights in January 2016
service is bad
low price, clean, location
Hotel emploees are inattentive to customers. Especially cafeteria staff(man) is very rude.
Reviewed February 01, 2016

Angela from United Kingdom
Family with older children
Duplex Suite-2-Bedroom
Stayed 4 nights in January 2016
Relaxing and Quiet
Size of apartment, food in the restaurant, friendly staff
Great stay with our two children to relax for a few days. Resort is very close to the airport (30 min drive) and only 10 minutes shuttle ride to the beach for amazing sunsets and a good choice of restaurants throughout the resort. We stayed in a 2 bed apartment overlooking the quiet pool. There was a small but nice gym. Excursion to Phi Phi arranged by Laguna was very professionally run. Only complaint from my son was that the WIFI was poor in the apartment. Not an issue for me as got to read my book instead!
Reviewed January 15, 2016


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