Very good 7.7
Based on 4301 reviews

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Very good



based on 4301 reviews
  • Cleanliness 7.6
  • Facilities 7.5
  • Location 8.4
  • Room Comfort/Standard 7.6
  • Service 7.6
  • Value for money 7.7
  • Food/Dining 7.3
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Katrina from Malaysia
Solo travelers
Superior Paradise Wing
Stayed one night in March 2016
Leisure
good location and decent place to stay at
Reviewed June 08, 2016
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Abang from Malaysia
Families with young children
Superior Paradise Wing
Stayed 2 nights in June 2016
Strategic location and fair
-
Reviewed June 06, 2016
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Wantanee from Thailand
Couples
Superior Paradise Wing
Stayed one night in March 2016
Nice Hotel
Good location and services, nice view on the high floor, enjoy breakfast, swimming pool.
Reviewed June 06, 2016
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antony from United Kingdom
Solo travelers
Superior Paradise Wing
Stayed 7 nights in May 2016
Don't care
Maintenance on water system no water all day then when turn on a dirty brown have pictures . staff were fantastic
Reviewed June 05, 2016
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carolyn from United States
Couples
Superior Paradise Wing
Stayed one night in May 2016
Do not stay here
So many issues with this hotel we ended up leaving and staying somewhere else. First they said for a king bed we needed to request it in the special request box and they had none available. However, once we found out the water would be shut off all day in the wing we were staying in we said we'd rather upgrade to a better room. They upgraded us to a room that would only have the water shut off for an hour. After we were at the pool all day and came back and I showed, my boyfriend then used the sink and found that brown water was coming out of it. We tested the toilet, shower, bathtub, and sink and it all had brown water coming out from it. We called the front desk and they sent someone up and he told us just to run the water and it should be okay. Thirty minutes later it was still coming out brown. They said they couldn't do anything about it and if we had an issue we should go to another hotel. All these small inconveniences wouldn't have been such a problem if they had better customer service skills, were more apologetic, and showed sympathy that I had taken a shower in dirty water. They need to fix a lot of things with with hotel.
Reviewed June 04, 2016
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Matt from United Kingdom
Solo travelers
Superior Paradise Wing
Stayed 2 nights in June 2016
Reasonable & affordable
The front desk staff are lovely and there are great views from the upper floors. DO NOT EAT OR DRINK THERE!! The food & drink are average but more importantly the staff are VERY rude to the point that one manager physically threatened us because we wouldn't pay for something we hadn't ordered!! Not nice. Agoda & the front desk eventually sorted it but we wouldn't go back up to the top floor (skybar)
Reviewed June 04, 2016
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Koay from Malaysia
Groups
Superior Paradise Wing
Stayed 2 nights in May 2016
The room still ok, overall is good
The staff is helpful , but the room a bit old
Reviewed June 04, 2016
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Wing from Hong Kong
Families with older children
Mini Suite with Sea View
Stayed 3 nights in May 2016
Good
Convenien and good service
Reviewed June 03, 2016
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gary from United Kingdom
Solo travelers
Deluxe Wing Pool
Stayed 5 nights in May 2016
👍
The breakfast could be better
Reviewed June 03, 2016
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Chelo from Philippines
Groups
Deluxe Wing Pool
Stayed 2 nights in May 2016
love this hotel
we will definitely come back to this hotel..
Reviewed June 02, 2016
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