Recent customer comments

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based on 896 reviews
  • Cleanliness 8.7
  • Facilities 8.9
  • Location 8.6
  • Room comfort and quality 8.8
  • Service 8.9
  • Value for money 8.5
  • Food and dining 8.3
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Farisha from Singapore
Stayed 3 nights in September 2012
lovely hotel with friendly staff
it's right by a private beach!
Hotel rooms have a great view of the beach. The rooms also have balconies with sun decks that provide sun bathing in your own privacy very convenient. Food in the hotel is surprisingly decent and good, although the price is average hotel prices. The hotel also provides free sun decks at the beach. They dont put out a lot though, so if they are all taken up, for a few bucks, just walk down and you will have plenty of spots to choose from, as the whole beach is decked up with chairs. Downside is the location. So if you plan to party or shop, dont stay here. Perfect for quiet or romantic getaways.
Reviewed October 03, 2012

Brian from United States
Stayed 2 nights in September 2012
The perfect hotel in Phuket
Spactular Views, Georgous Beach, Quiet Area of the Island, Excellent service, Upscale accomodations
Located in the sleepy community or Nai Harn and overlooking the specular Nai Harn beach this hotel is situated away from the hustle, traffic and noise of the West Coast and Phuket Town areas of the island. Despite its size Nai Harn hosts an amazing variety of restaurants, both European and Thai. The hotel itself is terraced up the side of a mountain and overlooks Nai Harn beach, the bay and Promthep Cape at the southernmost point of the island. The beach is excellent for swimming and water activities. The well appointed rooms have large private balconies and complete amenities. The staff is very friendly and helpful. The breakfast buffet is excellent offering a variety of dishes, omelet station, carving table, etc. If one wants a night of partying and revelry Rawai, Puket Town, Patong Beach and Kata Beach are a short taxi ride away. I have stayed here many times and have never been disappointed.
Reviewed October 02, 2012

Wael from Egypt
Family with young children
Stayed 5 nights in September 2012
Nice Hotel
Nice Beach & Swimming Pool
the hotel is nice but the far from the city center & night life, taxi will cost TBHT 1,000 arround US$ 32.00 two way, however the hotel is nice & the view is great.
Reviewed October 01, 2012

Bernard from Australia
Stayed 5 nights in September 2012
Perfect to get away from it all
All you need is at your doorstep for a quiet relaxing break
Very friendly and efficient staff complimented the quiet location to provide the ultimate holiday spot to relax and unwind. Breakfast area opens to a glorious view, as does nearly all the rooms, over looking the bay or Nai Harn. Rooms are being updated as are the public spaces but no problem with noise at all. The beach nearest the hotel is reserved for guests and staffed, providing towels and sun-lounges. Excellent health spa offering fantastic treatments. Walk to eateries for a variety of local and western dishes.
Reviewed September 29, 2012

WU from China
Stayed 4 nights in September 2012
beautiful balcony, old poor room, bad location
private beach
sooooo far from downtown and airport, not convenient at all, and there is no yacht, the tour fee for near islands are rediculous
Reviewed September 27, 2012

liang from Australia
Solo traveler
Stayed 1 night in September 2012
great location but old rooms
great locations
it is very nice locations, most staffs are very nice, but they can not help if there is issue. for example, i rent a car through them but there was a issue when i return the car. They can not help me to deal with that.So i was ripped off by car company.
Reviewed September 26, 2012

matthew from Australia
Solo traveler
Stayed 1 night in September 2012
How's the Serenity.
if you want peace and quiet this is it
I had already been staying here and was so good that i had to stay 1 more night before heading back to Bangkok. Just beautiful!
Reviewed September 26, 2012

Thierry from France
Stayed 2 nights in September 2012
Major renovation needed
Location & view
The hotel needs a serious refit and major overall renovation shouold be carried out pronto. Staff nice & Friendly. Location and view are amazing
Reviewed September 25, 2012

Danielle from United States
Stayed 3 nights in September 2012
Beautiful hotel right on Hat Nai Harn
Huge shower, large room and private terrace, amazing view
Gorgeous hotel nestled in the cliff overlooking Hat Nai Harn. The room has plenty of room and a private terrace overlooking the beach and cove. The staff were attentive and helpful. The spa was excellent! Infinity pool with beautiful view. Only one restaurant open as others were being renovated. Breakfast included was a good deal. Other meals pricey but good. Beach side eateries served delicious dishes for a fraction of the price with good views as well. Would stay there again without question.
Reviewed September 24, 2012

matthew from Australia
Solo traveler
Stayed 4 nights in September 2012
The Grand View
tucked away quiet and peaceful
It was excellent. Great to be away from all the city vibe. I hired a bike to go to kata, phuket town a few times, otherwise theres enough locally to get your fix of food and nightlife. Its very peacefull and feels more like living with the locals.
Reviewed September 23, 2012


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