Recent customer comments

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Exceptional



based on 1507 reviews
  • Cleanliness 9.4
  • Facilities 8.9
  • Location 9.3
  • Room Comfort/Standard 9.5
  • Service 9.3
  • Value for money 9.3
  • Food/Dining 8.8
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Lars from Norway
Family with older children
Deluxe Room
Stayed 2 nights in July 2016
Great place
Everyone of the staff was friendly and helpful. I'm happy to recommend this hotel
Reviewed July 21, 2016

Jaecheol from South Korea
Group
Deluxe Room
Stayed 4 nights in July 2016
Good
Good
Reviewed July 20, 2016

Kil-yong from South Korea
Group
Deluxe Room
Stayed 2 nights in July 2016
Good
Want to visit again
Reviewed July 19, 2016

INSUB from Japan
Solo traveler
Deluxe Room
Stayed 3 nights in July 2016
very good!
Trip to first Vietnam was comfortable
Reviewed July 14, 2016

Timothy from Australia
Solo traveler
Deluxe Room
Stayed 3 nights in July 2016
HED
This is a gem of a hotel. The service levels from the staff are really outstanding. The beds and pillows were really comfortable and the hotel is in a great location near the lake and the old quarter. I thought it was outstanding
Reviewed July 08, 2016

SIM from Malaysia
Business traveler
Deluxe Room
Stayed 2 nights in June 2016
Good
Good
Reviewed July 01, 2016

Kyoung from South Korea
Couple
Deluxe Room
Stayed 4 nights in June 2016
Very good!
I had very good days in Hanoi, because of Elegance hotel. The massage service was very good, and breakfast too. especially, staffs were very very kind and friendly. They always tried to have a conversation with customers. Among them, Christian and Daniel were very kind.
Reviewed June 30, 2016

Norshahidah from Singapore
Couple
Executive Suite
Stayed 2 nights in June 2016
Friendly Staff, Clean & Good Location
Stayed in the Executive Suite for 3 nights. Room was spacious and has a well planned layout. Location of the hotel is near the lake with lots of restaurants, cafes & local shopping. Hotel has no pool but nice restaurant. Breakfast is delicious with a wide variety of options. Staff is very nice too!
Reviewed June 20, 2016

HWEE from Singapore
Couple
Deluxe Room
Stayed 4 nights in June 2016
Cosy and affordable hotel with great service
Customer service of the staff at Hanoi Elegance Diamond Hotel is truelly exceptional. Room is very comfortable, especially the bed. Location is perfect as it is located at the heart of Hanoi.
Reviewed June 20, 2016

Ilkwon from South Korea
Couple
Deluxe Room
Stayed 1 night in June 2016
Best choice in Hanoi
It was so good choice in Hanoi. All service was excellent with kindness. Breakfast was delicious and traffic was convenient. I made good memories in Hanoi.
Reviewed June 18, 2016


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