Excellent 8.5
Based on 2584 reviews

Recent customer comments

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based on 2584 reviews
  • Cleanliness 8.7
  • Location 8.2
  • Room Comfort/Standard 8.7
  • Service 8.7
  • Value for money 8.7
  • Food/Dining 7.8
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Cynthia from Malaysia
Family Suite
Stayed one night in April 2015
Worst service we have ever received
Breakfast ready by 6am. Room was clean. Location alright.
Awful treatment from staff. Shouting and screaming when we refused to pay extra charges we never agreed to. Even when we as guests tried to calm the staff down, more screaming and voice raising ensued. Never have we as travelers experienced such nasty treatment by a service department.
Reviewed April 20, 2015

Wui from Singapore
Deluxe City View
Stayed 2 nights in April 2015
good experience
staffs, rooms, breakfast
Wonderful. Staffs were helpful and give suggestions on where to tour around the vicinity. Were helpful in booking taxi for us too.
Reviewed April 16, 2015

andrea from Italy
Stayed 2 nights in April 2015
good quality
breakfast clean room
staff friendly good price for quality
Reviewed April 10, 2015

Amy from United Kingdom
Stayed one night in April 2015
Fantastic hotel
Friendly staff, comfortable beds and very clean!
We had a great time at the hotel. We've travelled all over Vietnam and this was one of my favourite hotels. The staff are very attentive and helpful.
Reviewed April 05, 2015

Pelle from Sweden
Business travelers
Stayed 6 nights in March 2015
good hotel
1the staff 2the food 3the beds
Very good
Reviewed April 05, 2015

Phillip from Australia
Deluxe City View
Stayed one night in April 2015
Wonderful staff
Kenichi and his staff. Comfy bed and pillow
Reviewed April 04, 2015

Tahir from Singapore
Stayed one night in March 2015
Clean, friendly staff, location
Well managed hotel. Although can improve but it is very pleasent stay.
Reviewed March 29, 2015

Jean from South Africa
Stayed 3 nights in March 2015
Rising dragon
Location, cleanliness of room and good breakfast
Room was very comfortable, however the city view rooms get fairly noisy from the overnight trains, railway station is nearby. However this added to experience!:) good value for money and super central, would recommend it
Reviewed March 29, 2015

john from United Kingdom
Business travelers
Stayed one night in March 2015
Excellent staff
Close to restaurants, excellent staff, nice room.
Good room with excellent staff. Will stay there again next time I am in Hanoi.
Reviewed March 22, 2015

Douglas from Australia
Stayed one night in March 2015
very poor!!
WE would NOT stay there again!!!
Reviewed March 13, 2015


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