The Hanoi Club Hotel & Lake Palais Residences

76 Yen Phu Street, Tay Ho District, Hanoi, Vietnam - View on map

Very good 7.9
Based on 577 reviews

Recent customer comments

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Very good



based on 577 reviews
  • Cleanliness 8.4
  • Facilities 8.3
  • Location 7.6
  • Room comfort and quality 8.1
  • Service 8.3
  • Value for money 7.9
  • Food and dining 7.2
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Suzanne from United Kingdom
Couples
Superior Room - Late check out 15PM
Stayed 3 nights in June 2016
Very dirty
Checking in staff was unhelpful . There were dead insects in the pool. In the breakfast room there were dead insects on serving plates and chairs were unclean
Reviewed June 20, 2016
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Nicolas from France
Couples
Superior Room - Late check out 15PM
Stayed one night in May 2016
Staff unhelpful, Command of English terrible, Noisy. Dirty.
This was the most disappointing hotel we stayed in, in Hanoi. We paid for a late check out twice. Once with agoda and were told by the staff that this is free anyway up to 3pm then we paid again half the room rate to stay until 9pm. The staff were so unhelpful but it may have been that they really didn't understand as their English was awful. Our room still had the previous guests foodstuff in the fridge when we checked in and the bathroom wasn't very clean. The hotel is popular with golfers who hit golfballs into the lake next to the pool, so no chance of relaxing around the pool. The golfers then proceeded to jump in the pool "fully clothed" after their exertions. Staff just looked on, and stood around chatting. The outside area around the pool was dirty and needed a good clean. Location close to the lake which is nice but there is nothing else no decent restaurants and the staff just advise you to take a taxi to the old quarter. Staff had no knowledge of immediate vicinity. The staff and service in many of the boutique hotels in central Hanoi are far superior than this hotel and much better value for money. The only positive about this hotel is the breakfast was really good.
Reviewed June 03, 2016
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Nguyen from Vietnam
Business travelers
Superior Double Room with City View
Stayed 2 nights in May 2016
Good services
Good location (next to Hanoi West Lake), Staff are nice, Room is clean and comfort
Reviewed May 30, 2016
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Matthew from United Kingdom
Business travelers
Superior Room - Late check out 15PM
Stayed 9 nights in May 2016
An Enjoyable Stay
I stayed here for 10 nights while I was out on business. The hotel is very nice and great value for money. The location is good, right on West Lake and a taxi to the old quarter will cost you about $2.
Reviewed May 27, 2016
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Per from Sweden
Business travelers
Superior Room - Late check out 15PM
Stayed 4 nights in April 2016
Good value for money
Good value for money
Reviewed April 15, 2016
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Michael from New Zealand
Solo travelers
Superior Room - Late check out 15PM
Stayed 3 nights in March 2016
A 'SIGNATURE' Stay with professional and friendly staff
A cosy room with the spacious surrounds of the hotel -the restaurant looking out over the swimming pool and the golf practice strip to the West Lake. A nice stroll around the lakeside past the fishermen/women, the caged birds and the eagle with the clipped wings to a quality cafe, some street stalls and a local temple. The ambience of a Monte Carlo resort of yesteryears with a modern take. A taxi queue and an ATM at the front of the hotel. Alas, few restaurants and street food stalls for Western preferences. The staff throughout seemed genuine and friendly while professional at the same time. The quality of the hotel restaurant more than suffices. PS. Mr. Ajay, please double check the authenticity of the restaurant curries!!! Cam on! Michael Ocean Hoi An/New Zealand
Reviewed March 15, 2016
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Alexey from Russia
Business travelers
Superior Double Room with City View
Stayed one night in February 2016
Good location good stuff and clean facilities
Good location good stuff and clean facilities
Reviewed February 24, 2016
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Man from Hong Kong
Solo travelers
Superior Room - Late check out 15PM
Stayed one night in February 2016
Staff are good attitude.
Good location, Staff are nice, Room is clean and comfort
Reviewed February 05, 2016
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Heather from United States
Couples
Superior Room - Late check out 15PM
Stayed 2 nights in February 2016
Lovely spot
Value, service, comfort
Good. The space could use s renovation, the golf area has loads of employed but very old rental clubs and mats at the driving range, food was meh. Service was good and room was very comfortable.
Reviewed February 05, 2016
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Tony from United States
Business travelers
Superior Room - Late check out 15PM
Stayed 3 nights in January 2016
I have reviewed this hotel in the past
Staff, location and breakfast
Good
Reviewed January 28, 2016
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