Recent customer comments

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Very good

based on 2537 reviews
  • Cleanliness 8.0
  • Facilities 7.1
  • Location 8.6
  • Room comfort and quality 7.9
  • Service 7.8
  • Value for money 7.9
  • Food and dining 7.5
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RAESEUNG from South Korea
Business travelers
Deluxe Twin
Stayed 3 nights in March 2016
The hotel is located in really good area.
Good service, friendly staff and good location
The hotel was a little old and there wan no outside open window. But the staffs are really friendly and speak good enough English. But they informed that Gym opens at 6am everyday, but they don't open it even 7AM. And the massage at spa of the hotel, it was not so good. I don't recommend the spa. Local street massage shops are better and cheaper.
Reviewed March 05, 2016

Geok from Singapore
Business travelers
Deluxe Twin
Stayed 2 nights in February 2016
Reviewed March 04, 2016

King from Singapore
Superior Double
Stayed 1 night in February 2016
Feedback & Complains
It was disappointing that we are paying for Alagon hotel rates and not being able to stay at the hotel. The Alagon hotel has claimed that hotel rooms full and transferred us to stay at another called T.Espoir hotel nearby of lower standards and rates. There are no further explanations and compensations of losses. This was actually very unprofessional and irresponsible, we feel being short-changed and treated unfairly. We spent and booked Alagon hotel because of the better room and breakfast, but never put to stay at this hotel. If the hotel is fully booked or under renovation, they should not accept and take our room rsvp online at the first place, this is not acceptable and deceiving the customer.
Reviewed March 02, 2016

jinwoo from South Korea
Solo travelers
Superior Double
Stayed 3 nights in February 2016
it was very good
spa is not free.
Reviewed March 01, 2016

Karen from Canada
Solo travelers
Superior Double
Stayed 1 night in February 2016
February 2016
Great location, would like the jacuzzi to be included with room rate, does not tell you before booking irbid a separate fee, 7 usd per use not per day , this was disappointing and nobody was using it..... Maybe for that reason??!
Reviewed February 29, 2016

Karen from Canada
Superior Double
Stayed 4 nights in February 2016
February 2016
Great location in district 1 close to walking the markets both day and night as well as 15 min walk to the bus terminal:), Would be nice to include the spa use in all rooms and not charge extra per use... Maybe charge a daily fee? If you spa in the am and then in the pm you are charged for both times and it was never busy ... Maybe that's why??? Gets too expensive for a 20 min jacuzzi !
Reviewed February 27, 2016

Deirdre from Ireland
Superior Double
Stayed 1 night in February 2016
upgrade? No thanks!
The superior room we booked was apparently free upgrade. If this was an upgrade, I would hate to see the inferior initial room we originally booked. The pool is but a tiny Jacuzzi which you are required to pay at least 10 bucks each to access. 3 star is a ridiculous rating for this hotel. Avoid.
Reviewed February 25, 2016

saowapa from Thailand
Families with young children
Deluxe double room
Stayed 2 nights in February 2016
Reviewed February 24, 2016

Leon from Singapore
Solo travelers
Superior Double
Stayed 4 nights in October 2015
Not bad. Would not have paid this much again to stay at Alagon
The only great thing is the location. And that the bellboy was quick to help with baggage. Kinda classy lobby interior.
Reviewed February 20, 2016

NADARAJAN from Australia
Solo travelers
Premier Deluxe Pool Access
Stayed 6 nights in February 2016
A comfortable and an enjoyable stay
Had taken a premier deluxe room .room facilities and amenities good.Staff in this hotel were good and some of them were ever willing to assist you.Drawback was the size of the fitness facility and equipments.Anyway to use the facility you have to pay an extra 9-10USD.this includes using the skybar and steam room.Breakfast buffet was reasonable.A-la-cart meals good at all times of the day..No iron to use in the room.Charged separately if services used.Location very good.
Reviewed February 18, 2016


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